Jensen Exteriors

Exceptional Experience with Jensen Exteriors My sincere appreciation for the outstanding service provided by your roofing company during a recent project at my residence. From start to finish, the experience was marked by excellence in various aspects that truly set your company apart. **Price and Shingle Quality:** Your competitive pricing combined with the exceptional quality of shingles used in the roofing project exceeded my expectations. The transparency in pricing and the commitment to delivering value for money showcase the integrity of your business. **Construction Knowledge:** It was evident that the team possesses an in-depth understanding of roofing construction. The professionalism and expertise demonstrated during the assessment, planning, and execution phases is commendable. **Knowledge of Staff and Crew:** The staff and crew members exhibited a high level of knowledge, skill, and efficiency throughout the project. Their ability to address queries, provide insightful recommendations, and troubleshoot unexpected issues demonstrated a strong command of their craft. It's clear that the team is comprised of dedicated professionals. **Timeliness:** I was particularly impressed with the punctuality and efficiency displayed by your team. The project was completed within the stipulated timeframe, and the commitment to meeting deadlines did not compromise the quality of work. This timeliness reflects positively on your company's reliability and customer-oriented approach. **Family Business Atmosphere:** The palpable sense of a family-oriented business added a personal touch to the entire process. It was evident that your team values relationships, not just as clients but as individuals with unique needs. This atmosphere contributed to a positive and comfortable experience, setting this company apart from larger, less personable competitors. In conclusion, I am genuinely grateful for the exceptional service provided by Greg the owner and his Company. Your commitment to excellence, fair pricing, construction expertise, knowledgeable staff, timeliness, and the family business atmosphere make your company a standout choice for roofing needs. I will not hesitate to recommend your services to friends, family, and colleagues in the future. Thank you for a job well done. Sincerely, Chris J.
Dec 11th, 2023

We had our roof and siding done by Jensen Exteriors. The guys they had come out did a great job for the most part. They did the roof first, which on a hot pert of the summer wasn't a great idea. Jensen didn't order a brick extra in case there were issues, which there were from the guys walking and setting ladders on it during the heat, one of the workers had some shingles at home and they replaced the damaged ones, and color didn't match (which didn't make us too happy, however apparently nothing we could do about it). As for the siding, they did a great job on installing, and was able to add the soffit boards which hid the roofing nails. As for the final touch ups, which were many, since guys were tired and worn out from a much longer install than planned we told them we would finish with it as they were making more work for themselves and us than needed. As for response times and communication with Jensen, they could use improvement from start to finish. For most part he did get back to us right away on most stuff. The guy they had come out to do the estimate was mostly the issue. In the end we are happy with the overall look and appearance of our home, and have learned a lot of how contractors are these days, not like they were when I was growing up.
Sep 26th, 2023

We just hired Jensen Exteriors to redo our roof and add in extra rooftop vents. Our neighbor recommended them to us and we are so happy we went with them! They have competitive pricing, great (quick) communication, are very knowledgeable and friendly. The four guys that did the roof work were a joy - respectful, nice, also good communicators - and they did a fabulous job! I didnt expect the roof to look so good!! They cleaned up the job site and got the dumpster and porta potty out of our front yard in a timely fashion. Overall I would highly recommend them! Thanks everyone at Jensen!!!
Aug 18th, 2023

We used Jensen to reside w/Hardie Plank and paint another part of our home. While we are an hour from them, their crew was always on time, did a fantastic job and went the extra mile to make sure everything was done to manufacturer's specs. The communication was great as well & Greg came out for a final inspection to make sure all was good.
Jun 23rd, 2023

*AVOID THEM, POOR RESPONSE TIMES AND BROKEN WINDOWS* *UPDATE TO ORIGINAL POST: *AVOID THEM* I placed a review for Jensen on 8/9/22. Since then they have responded with no additional or helpful information on when my window will be replaced or installed. As of 8/9, I had no window installed and as of today (10/4), I STILL have no window and no information on the replacement status of my window. The estimate they provided at the beginning of August to get the window that THEY BROKE was 1-2 months. It is now October and there has been ZERO communication on when the window will be fixed or a scheduler calling to let me know when it will be installed. *ORIGINAL POST* Our contract with Jensen started in March 2022 and I will be shocked if I end up with a window before 2023 comes around. I will continue to review Jensen until I get my window. They are poor communicators, do not give priority to clients who have had long standing contracts (8 months now) and have offered nothing for the window delays that are due to their own staff damaging a brand new window. We signed a contract with Jensen back in March. We were told our window wouldn't be completed until June due to the back ups and shortages, which is fine. Come July, we still hadn't heard about our window. We called and it turns out that the window had showed up in the middle of June and that the scheduler hadn't reached out yet to schedule a time. They said the scheduler would call us back. Another week went by, the scheduler still had not called us. After another week, we called again and finally got a couple dates for the window to be installed. A week before they were supposed to come out, they asked to reschedule since the original work crew was no longer available. That was close to the middle of July. Then we ask to schedule the installation again, we couldn't get ahold of the scheduler. When they finally called us, it was to inform us that our window had broken in their warehouse. It is now 8/9. I have no new window installed. I have no install date scheduled. I have no update on whether my "new" window has been fixed. No one at the office is calling me back. No one has offered to fix the problem. The only positive thing I can say about Jensen at this time is that their person that gives quotes is on time and good at what he does. At this point, I wouldn't recommend them to any one. They have poor communication, are negligent with their products and have no regard for their customers. Avoid them, go somewhere else.
Jan 24th, 2023