Chamber of Commerce

      ORNL Federal Credit Union

      ( 34 Reviews )

      ORNL Federal Credit Union
      • 2077 Town Center Blvd
        Knoxville, TN 37922
      •   865-688-9555
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      Hours

      Saturday:
      8:30 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.3 - (34 reviews)
      26
      1
      2
      2
      3
      Read Our 34 Reviews

      Chamber Rating

      4.3 - (34 reviews)
      26
      1
      2
      2
      3
      › ‹
      • Allen Reed


        Mar 8th, 2024

      • Carl Mitchell


        Jan 18th, 2024

      • Jeremy Goode

        Their website for making payments is not user-friendly and neither is their call in system.
        Nov 5th, 2023

      • Nick Moran

        Braxton not only made my loan process as easy as ever, he also is a delight to be around and speak with. This is my favorite ORNL branch.
        Oct 30th, 2023

      • A

        It now takes 5-7 days for my mortgage payment to withdraw from my account, all with ornl. Absolutely unacceptable service, and they've made it clear they do not care. It's now day 5, a weekend day. I paid my mortgage Tuesday. It still has not withdrawn and does not show pending to at least help. Very disappointing. Plus the call center services have gone extremely downhill since 2020. Why am I still a member? I'm not sure anymore. Edit to add: I called just now to the call center to set up a simple transfer from checking to savings if I were to overdraw my checking. The employee did not understand what I asked for after I explained multiple times. It's a very simple set up, yet she couldn't even understand. She stated she was going to take my information and have someone call me back. She also verified about 8 different things about me just to speak to her about my account. I am fully on board for account safety and protection, but that many things to be verified? What are you all doing ORNL?
        Mar 9th, 2024

      Read Our 34 Reviews

      About
      ORNL Federal Credit Union

      The 160,000+ members of ORNL FCU account for over $2.0 billion in assets. Our Community Credit Union provides financial services to anyone who lives, works, worships, or attends school in the 16 counties of Central East Tennessee. The Northshore Branch features Interactive Teller Machines with extended hours Monday through Friday open from 8:00AM - 7:00PM and 8:30AM - 1:00PM on Saturday.

      Contact Info

      •   865-688-9555

      Services

      • Banks & Credit Unions
      • Financial Services

      Specialities

      • Banks & Credit Unions
      • Financial Services

      Questions & Answers

      Q What is the phone number for ORNL Federal Credit Union?

      A The phone number for ORNL Federal Credit Union is: 865-688-9555.

      Q Where is ORNL Federal Credit Union located?

      A ORNL Federal Credit Union is located at 2077 Town Center Blvd, Knoxville, TN 37922

      Q What is the internet address for ORNL Federal Credit Union?

      A The website (URL) for ORNL Federal Credit Union is: https://www.ornlfcu.com/locations/location-detail/northshore-branch

      Q How big is ORNL Federal Credit Union?

      A ORNL Federal Credit Union employs approximately 20+ people.

      Q What days are ORNL Federal Credit Union open?

      A ORNL Federal Credit Union is open:
      Saturday: 8:30 AM - 12:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 6:00 PM

      Q How is ORNL Federal Credit Union rated?

      A ORNL Federal Credit Union has a 4.3 Star Rating from 34 reviewers.

      Hours

      Saturday:
      8:30 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 6:00 PM

      Related Categories

      Ratings and Reviews
      ORNL Federal Credit Union

      Overall Rating

      Overall Rating
      ( 34 Reviews )
      26
      1
      2
      2
      3
      Write a Review

      Allen Reed on Google

      image

      Business Response on Google Mar 10th, 2024
      Thank you so much for the 5-star rating! We are very appreciative.

      Carl Mitchell on Google

      image

      Business Response on Google Feb 7th, 2024
      Thank you so much for the 5-star rating, Carl!

      Jeremy Goode on Google

      image Their website for making payments is not user-friendly and neither is their call in system.

      Business Response on Google Nov 7th, 2023
      Hey Jeremy, we would love to help you with our payment system. Please feel free to reach out to us at [email protected] so we can assist!

      Nick Moran on Google

      image Braxton not only made my loan process as easy as ever, he also is a delight to be around and speak with. This is my favorite ORNL branch.

      Business Response on Google Oct 21st, 2023
      Thank you so much for the 5-star review, Nick! We are glad to hear that Braxton has provided you with such excellent member service.

      A on Google

      image It now takes 5-7 days for my mortgage payment to withdraw from my account, all with ornl. Absolutely unacceptable service, and they've made it clear they do not care. It's now day 5, a weekend day. I paid my mortgage Tuesday. It still has not withdrawn and does not show pending to at least help. Very disappointing. Plus the call center services have gone extremely downhill since 2020. Why am I still a member? I'm not sure anymore.
      Edit to add: I called just now to the call center to set up a simple transfer from checking to savings if I were to overdraw my checking. The employee did not understand what I asked for after I explained multiple times. It's a very simple set up, yet she couldn't even understand. She stated she was going to take my information and have someone call me back. She also verified about 8 different things about me just to speak to her about my account. I am fully on board for account safety and protection, but that many things to be verified? What are you all doing ORNL?

      Business Response on Google Feb 25th, 2024
      Hey there! We are very sorry to hear about this issue and would like to learn more about your recent mortgage payments and come to a resolution! Please email us at [email protected] with your name and contact info so we can get in touch to assist!
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      Overall Rating

      Overall Rating
      ( 34 Reviews )
      26
      1
      2
      2
      3

      Write a Review

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