Southwest Celebrity Smiles

Beautiful place, super nice staff and they are super helpful! They are super quick, and they will help teach you about everything they can do! Definitely recommend! Edited: at first before the payment process they encouraged the review to get a free fluoride treatment. But after me telling the front lady I didnt want Invisalign treatment, they told me i didnt need the treatment it was recommended. So I should pay to keep the discount. After 10 minutes i agreed, but then after everything was done, I realized the payments would be too many. So I went back in the same day to cancel the treatment plan, cause I didnt even want the treatment. They said it would take a minute to get the document started. That was in November. I called every month, and they kept telling me that my refund was in the process. When I called last month in march 2024, to the sunbit company managing my loan they said my refund had never been filed. So I had to call once more in march, to find out my refund has never been submitted, the last staff never filed the documents and there was a staff change. And I had to keep making payments on a treatment I was never going to receive, and the dental place got to keep a portion of my down payment. It wasnt until Thursday I got my sunbit payments refunded but now Im still waiting for celebrity smiles to pay me back the 4,800 dollars back for the down payment I had to make initially, Im still waiting for celebrity smiles to refund me my money.
Apr 7th, 2024

I do like the dentist and his staff in the back. The ladies are nice at the front as well. The problem is both Michelles' didn't seem to communicate to the point that we are all on the same page. The previous manager stated that I would be refunded the amount of the procedures that were not performed and the new one states there's pending charges and continues to hold my refund. This is causing some issues with my CC. I also have a swollen jaw from the shots. Crown is starting to bother me. I guess it's time to talk to someone else that can handle the situation. I've has the worst dental experiences in El Paso. Never had these crazy issues in my lifetime anywhere else. Smh! I'm moving in May. Stick to the amount that was guaranteed by your previous employee. You should consider that I was on a liquid diet for a month after dental work performed there. My jaw wouldn't open and the inflammation and pain was horrific. If anything, you should be worried about paying more!! Please speak with your other Michelle and distribute the correct amount or another person will.
Apr 4th, 2024

Excellent costumer service, and the cleaning are on spot and super fast definitely recommend it here!
Apr 2nd, 2024

I have been coming to Celebrity Smiles for a few years and I just love the service I always receive from the moment I walk in!! I like how they are always on top of my apartment reminders to make sure I don't forget! Tania was amazing today and she made me feel at ease! Dr. Apilado always very cheerful and informative with my teeth care. I was very happy with my hygienist Paty with my cleaning of my teeth results!!!
Apr 1st, 2024

I would recommend Yadira was very helpful.
Mar 31st, 2024