PetSmart

I was picking up some spray for my dogs and looking like they were chosen who they want to wait on I been in management 45+ years seen it all but its ok Iam very patient so you always can outwit him people like that they need to be careful because I could be that wrong person that know some owners that dont tolerate members like that have a great day petsmart
Mar 6th, 2024

Feb 11th, 2024

I have two very finicky cats. When I came to this store I asked for an expert on cats. Thank goodness for a manager named Lilly. The store was not busy at the time I went in, and Lilly was able to help me for about 30 minutes. She has 4 cats and she was a wealth of information. She told me all the tips she had with her cats and what worked for her. From cat litter, to cat boxes, trying to keep their weight down, on a slow feeder, and even their treats. If you need help for your cats, ask for Lilly.you wont be disappointed.
Feb 11th, 2024

They are phenomenal groomers, my pup is anxious when I'm not around and sometimes just can't handle it. They do great, and don't make you feel terrible because of it
Jan 19th, 2024

If you happened to get the wrong order of a bag of dog food and 12 cans of wet food delivered to you today (3/4/2024), I have your cat food and guinea pig toy. Please donate the dog food to one of the many local foster groups please, since my dogs wont see it. Terrible experience. I placed an appx $140 order of dog food to be delivered. I cant make it to the store because I have an infusion I have to do which leaves me unable to drive or function after. A store employee (not DoorDash) taped the wrong invoices on 2 orders. These suckers are taped on there good and dont just fall off, and Ive never had an issue prior. The initial store employee was standoffish when I called and told me to call DoorDash before I could even finish a sentence. DoorDash initiated a refund and told me I needed to call the store to coordinate a re-delivery. I called the store back, same rude employee. She passed me to the manager who was equally abrasive. Look, people make errors all the time. It happens. Not these PetSmart employees, according to the manager. Somehow it was all DoorDashs fault. Being apologetic and taking accountability when the distinct possibility exists that your employee (or you!) made the error is good customer serviceand being a good human in general. She refused to do anything or be helpful in any way. All I wanted was my stuff to be re-delivered and for this other person (who had also called the store) to get their itemsI didnt care about the refund. I just wanted my dog food and DoorDash told me I could coordinate that with the store manager. Nope. Manager said shed call DoorDash and didnt. I called PetSmart Customer Care. While they were more empathetic, I still dont have my $140 worth of dog food, their bin is empty, and Im now an hour and a half late for my infusion. I dont care about a $35 gift card, I dont even care about a refund; throwing money at things as a platitude doesn't make poor attitudes better or the situation right. And given the other persons cat food I received, their cat isnt well. We obviously live within a few miles radius of each other and the store. The store and DoorDash both know who we are and have our addresses. Just dispatch out a Dasher and make the swap. If youre that dissatisfied with your job or yourself that you immediately have to go on the defense and take a nasty tone, maybe you need to take a look at yourself and where you need to improve and do better in your life. Dont take your misery out on others, when they are simply trying to find a straightforward solution to the problem you/your employee(s) created. Ive worked retail, I can sympathize, but I never treated or spoke to customers like that, even on my worst days. I shouldnt shop here to begin with given PetSmarts track record on their treatment of small animals/birds, so shame on me for going for the convenient big box option to begin with. Ill be switching to Pet Supplies Plus, which is locally owned, or Chewy going forward. Now to figure out what Im going to feed my German Shepherds tonight Ill probably make them a regular DoorDash order from a restaurant!
Feb 11th, 2024