Sleep Number

Mar 13th, 2024

I couldnt say enough good things about the employees at this Sleep Number store. Evanee and Tracy. My 90 year old grandpa was having trouble getting a hold of someone at a store (due to age) and they were more than willing to reach out to him for me. If youre looking for mattress come buy one from these ladies!
Jan 15th, 2024

My husband & I had a wonderful experience. We had already done some preliminary research online & knew which bed we wanted to try. Evanee, the manager, was very knowledgeable & explained to us many of the extra features of the bed we purchased. She made the whole experience thoroughly enjoyable & fun!
Nov 16th, 2023

I thought I received good service...until the mattress arrived and it's been one thing after the other. Remote did not work after 2 weeks of use and then one side of the mattress went totally flat. I called to return and was told their would be a $249.00 Pick up charge. I have owned the mattress less than 2 months! I called the store manager, Evalee in Midland, TX) who was unhelpful and rude. She told me I needed to deal with Customer Support for any quality issues. I have spoken to Customer Support twice. They keep making excuses and telling me to move my mattress and attempt to "reconnect and reset the pump, which is located on the bottom of the mattress". Who needs a mattress that deflates? The delivery guy told me I should reset the mattress numbers every morning to 100 to ensure the mattress will last. Evalee failed to mention..in fact, failed to mention a number of other things. Her "customer service" ended the minute she received my $4200 payment.
Oct 19th, 2023

So, the wife and I had just finished eating lunch and I convinced her to let us stop in and check out The Sleep Number store. She had been looking into different mattress options online and at other mattress stores. From the moment we walked in, we were greeted within a few seconds and made to feel welcome. Our sales Associate, Jennifer, was excellent and took the time to get to know us. She walked us through the process of how a Sleep Number system works and led us through the experience. They have some really cool features that I did not even know about, including an app that monitors HRV, body temp, sleep duration, and even a sleep evaluation when you wake up. Everything is on your phone, really cool.
Jan 27th, 2023