Spectrum

Friendly helpful staff. Although they weren't able to help with my modem needs (they only stock basic modem - not the ones needed for higher speeds), they were helpful with instructions on how to get what we needed.
Apr 20th, 2023

Apr 17th, 2023

Worst experience with cell phone activation ever. Took in 3 working unlocked iphones and wanted to port my numbers. I had already checked with network compatibility. After 2 hours 20 mins, I walked out of store with only one working but charges for all 3 lines and told to call Spectrum customer service to try to get the others working. The workers were definitely not knowledgeable or friendly. After 2 calls to Spectrum, they finally realized the store had put in the wrong sim number for the new card they installed. However, after all this I lost one of the numbers because they were sure it was the other companies fault before figuring out the real issue.
Mar 29th, 2023

Cory was very helpful, pleasant. Answered my question. He is a asset to your store.
Mar 28th, 2023

The one single isolated person working all alone in solitude with no help on a Saturday morning when most people are off and, in theory, they would be the busiest, was nice enough to break away from the people with whom he was busy, to inform me that as I was only returning equipment I could take it to the ups store to have it shipped back to spectrum, instead of waiting for three hours as he got these peoples phones up and running. So I appreciated that he found time to help me despite being overwhelmed by customers, but I feel that he should have not been alone. You should definitely have at least two people working on a Saturday morning if not three, given that there was a line of people waiting to be helped. Maybe crack your wallet open, there, spectrum and pay a second person to help out. Its not like spectrum is a struggling business just barely getting by and can only afford to pay one person to work at a time.
Apr 18th, 2023