Spectrum

my spectrum bill has been getting outrageous in the 6 years i have been a customer i took a snippet of my account info i currently have the enhanced basic package i have called to cancel service and waited on hold for an hour and a half before hanging up.
Feb 14th, 2024

They are pricey after your 1 year offer
Feb 12th, 2024

Wanna wait two hours just to cancel cuz they upsale everything
Nov 4th, 2023

We were sent away to transfer from old phone to me phone,
Oct 18th, 2023

Unprofessional to a whole new degree. Waited inside for 30 minutes before being told to leave so she could take her break (I was the last person in the store at this time after 2 other people, wasn't near closing time) then proceeded to take an hour after being told she'd only be gone for 30 minutes. Had two other customers that were waiting with me leave and call to complain. Once I got inside it was a load of "oh well the company makes me close the store multiple times a day" to which I just ignored. Wasn't in a mood to argue. But then she tried multiple times to keep me on the service. Even after I respectfully told her to stop asking me to stay on. I was told to take a picture of the items I was returning while at this location, and I'm thankful I did since she NEVER SCANNED THE BLOODY ROUTER!!! She needs to be fired, this does not appear to be an isolated incident here and I can tell she just doesn't care.
Nov 19th, 2023