U-Haul Moving & Storage of Federal Way

We had a great experience renting a trailer. Michael B was helpful, respectful and got us on our way quickly. I will definitely rent from here again!
Mar 31st, 2024

Waited in line for 45 minutes with a group of customers in complete silence. 4 employees half asleep at the registers. When I finally asked what was going on. They said system was down. Crazy customer service.
Mar 30th, 2024

Mar 16th, 2024

There was trash in the cab and, most irksome, less than a quarter tank of gas when I received the vehicle; why should I have to pay for more gas than I use? I traveled less than 20 miles, but needed to put in 8+ gallons of gas to get the minimum 1/4 tank for the trip, so beware that can happen when you look at the price, I guess. Also, the steering leaned left (even when empty). Only positive was that the staff was friendly.
Mar 16th, 2024

First time using Uhaul so take this as you will. Got the van I needed and it was completely empty on fuel. Went and spent $80 to fill it to 3/4 of a tank just to be told later that I would only be reimbursed for 1/4 a tank. If I didn't return it with a half full tank it was going to be additional charges. When I asked an employee if they leave these things on completely empty they said "people steal our gas". What?? After getting my receipt via email it states I returned it with 1/4 a tank of fuel which I did not. Do not recommend this place ever. Go to a better location where the employee's don't tell you that stealing gas out of their vehicles is "normal".
Mar 15th, 2024