Staybridge Suites Federal Way - Seattle South, an IHG Hotel

Apr 5th, 2023

Was racially profiled by racist security 2 times. They need to be terminated ASAP.
Feb 17th, 2023

Yikes. AVOID LIKE THE PLAGUE. Found this hotel on Expedia while looking for a place to stay on Christmas night. I called them while looking at Expedia to confirm both amenities and room details. I asked what the rate would be if I booked over the phone and it was 10 dollars higher so they told me just go ahead and book online. I directly asked if this would be an issue and they assured me it would not. We arrived at 8 pm Christmas day and the receptionist , Lucy, informed us that they had no rooms available and she had been alerted of such when she came onto shift. I asked why no call had been placed at any point to alert us and she had no answer. I asked her to call her manager and her manager asked her to check a room. At that point it comes out that the issue is not that they have no rooms available, they are simply dirty and have not been cleaned. They are unable to offer any actual solutions to the problem, the amenities listed on Expedia and confirmed by the receptionist were unavailable and while I was told they had "just finished renovations" over the phone the reality is there's broken up concrete all throughout their lobby and it looks like a bulldozer must have driven through it this morning. Since I booked through Expedia they said they were unable to offer any refund and that I needed to contact Expedia. When I contacted Expedia they were unable to get through to the hotel to confirm and we were forced to drive back to the hotels walk in and physically hand them my phone to confirm the information I was given. This hotel is not only unreliable but also mid construction and you should absolutely find another place to stay. No amenities listed are presently offered due to the fact that they are currently under construction. Due to the no notice cancellation I'm now driving 30 minutes away with two small children at what is now almost 10 o clock at night. Please spare yourself the trouble.
Dec 18th, 2022

Just dont stay here till they have finished remodeling.. I booked a king bed and got a queen bed room, Ive never been downgraded before anywhere else, especially when the hotel was no where near full.. Lobby, first and second floor was a mess from construction.. I had to fill out a form for a breakfast sandwich and a juice. Also a $57 deposit I dont have back yet (edit: my card says its a 20 day hold) after booking and paying for the room I didnt get. People were banging on the door across the hall at midnight, then yelling the next morning. You hear every step the people above you make. When we left there was a car parked by ours that had no side or back windows and a tarp was covering it up, the front desk said the police were looking for the people it belongs to. If I had to justify the one star its because they are pet friendly.
Dec 9th, 2022

Hotel being remodeled. Most amenities unavailable. Food & drinks: Booked this over other hotels specifically because online info and pictures indicated onsite bar and grill. Hotel being remodeled, so kitchen was closed. No onsite food. Included "breakfast" was prepackaged microwave food or snacks.
Nov 10th, 2022