Downtown Public Health Center

opps gave the wrong report to the wrong place
Feb 23rd, 2024

Jan 13th, 2024

They made me wait an extra hour before letting me in I brought my son from school there they said 10 20 but when I came they said 11 50 who does that please keep what you say true
Oct 15th, 2023

Jul 13th, 2023

Usually the doctor is nice and professional, but the receptionist is very rude. Accused me of cursing at her when I merely asked if they kept my X-rays on file, didn't even seem like she was listening to me at all, complete lack of customer care or conflict resolution/de-escalation. She only upset me more and more for every second of an all but one minute call before hanging up the phone on me after I had been waiting FOREVER for her to pick up in the first place. Didn't even tell me her name or introduce herself. No courtesy to ask me how I'm doing or anything. Just right away asked me for my birthdate and personal information the second she FINALLY picked up and was extremely rude from start to finish even hostile towards the end right before she hung up on me. Tried calling back to speak with anyone else and the call didn't even pick up. Went straight to voicemail. Pretty sure this person deliberately declined the call. Been coming here since 2019 and noticed how most of the good reviews on this place are several years old. That's probably because that's how long it's been since anyone had good things to say about this place. Love that it is affordable and all and the doctors at least know what they are doing but as far as the reception care, courtesy, and general call area it has definitely declined over time. Was great when I first started coming here...but it's gotten really bad now at this point.
Oct 22nd, 2023