Closed

Jan 16th, 2021

Dec 17th, 2020

Great service, friendly staff. Love my lashes!
Dec 13th, 2020

I had such great service from everyone at lash lounge! I had some challenges with some services because of me being a super anxious soon to be bride and Stephanie went above and beyond to accommodate me. Star and Olivia were very skilled at providing services and made me feel super comfortable with everything. Star threaded and tinted my brows and I’ve honestly never been so satisfied with my brows in my life. I also don’t think I’ve ever received such good customer service! Can’t wait to go back and get my brows done again!
Nov 24th, 2020

I really wanted to love this place, mainly for the convenience of being able to book online and good availability. Plus the salon is clean & cute. All good things, but the rest of it, where to start. I booked the new client special and think it’s a smart way to get people in the door, but the amount of lashes placed was pretty sparse compared to what I’m used to at other salons. No biggie, but I booked a full appointment just 5 days later so I could add more lashes and have closer to what I’m used to. The owner, Michelle, called me asking if I could bump my appt. back by 15 mins so they could squeeze in someone who was having a lash emergency. Also no biggie, but a simple thank you & apologies for the inconvenience would’ve been nice. Also she informed me that “some people don’t want that many lashes and speaking for a middle aged, 55 (or whatever age she said) year old woman, she wouldn’t want that money.” I’m sorry, but it’s about the customer not what you or people of other demographics want. Why even point age or anything else out? Just say, we’d be happy to achieve the right look for you! Now for the second appointment... The owner was working behind the desk and I overheard her say to a other client, very clearly, that she was working behind the desk to “self-quarantine because she possibly came into contact with someone who had COVID”. WHAT!!! Last I checked, you’re supposed to be quarantining at home, not working behind a desk, greeting and interacting with the public all. Granted, they have a plastic divider, but that really isn’t a bullet proof solution/protection. And add on top of that, she wasn’t even wearing a face mask, but rather a face shield. The Wisconsin mandate specifically states that shields are not a sufficient substitution for masks. Why make your customers and employees wear masks if you aren’t going to follow the “rules” either! On top of it, during my appt. the stylist stated they were having retention problems lately... well good to know! I guess at least I wasn’t surprised when once again, 5 days later, less than half of my lashes are remaining. The stylists were friendly both times but everything else was subpar. And that’s putting it nicely. They charge considerably more than almost all other salons. I’m more than happy to pay more for exceptional service, but that’s not what you’ll get here.
Oct 25th, 2020