Clarity Eye Care

I had eye surgery (torn retina!) elsewhere, and was cleared by the surgeon to get a new Rx for contacts and glasses. Looking to support Local, I called Clarity Eye Care. The exam seemed fine. The doctor was informed of the retinal repair surgery via both my paperwork and the discussion that we had during the exam. I trialed some contacts and placed an order for 6 mos of contacts, and left. As I trialed the contacts, I noticed that I still couldn't see well. I called the office to communicate that, and then went in. I repeated this on my visit and was given a weird look. I said that I'd like to return the contacts that I had ordered. (I'd thought to get a 2nd opinion elsewhere before spending my annual contact allowance.) I recounted this situation to a coworker, who urged me to seek out an opthalmologist for a 2nd opinion. (FWIW, I had an eye exam with the opthalmologist, where it was determined that I have cataracts in one [surgery] eye. They are severely progressed, and I "needed surgery yesterday!" surgery to have them removed.) Cataracts are a common side-effect of retina surgery. I had asked my surgeon, "In what timeframe do I expect cataract progression?" He said, "anywhere from now until 10 years from now." Pretty big range. I'm not a doctor, and when I visit one, I expect that they are knowledgeable and thorough in their area of expertise. During an eye exam and given my history, the doctor needs to check if Cataracts are happening. Cataracts happened, and Clarity Eye Care missed it. Two weeks ago, and before posting this review, I contacted Clarity Eye Care and asked to speak with the office manager. (She was very nice and seemed to take my concerns seriously, but based on the discussion, I question what medical expertise she truly has in this area.) She followed up with the doctor. What she relayed to me on our follow-up phone call was that she talked with him, he reviewed my chart notes, states the Rx that was prescribed was accurate, and states that there was no link between my exam experience (still not being able to see) and with the progression of cataracts in my affected eye. In short: the doctor denies any link and contends that cataract development happened after my exam at their office. Given my experiences at Clarity Eye Care, this simply does not seem plausible. They should have identified that I had a legitimate vision problem. Further, the doctor could have suggested I get a 2nd opinion if the scope exceeded his knowledge-base. To say that I'm disappointed by my experience with the doctor at Clarity Eye Care, especially, is an understatement. And I still need at new opthalmologist, but that'll now have to wait until I'm cleared following the past-due cataract surgery.
Sep 20th, 2021

Injured my right eye to the point where I was in excruciating pain even after visiting the ER the night before. Dr. Matthew did not hold back as he voiced his displeasure with the previously suggested treatment from the ER and quickly corrected the course of treatment. One week later I’m writing this review and giving my utmost recommendation to all as he saw me within a moments notice when no other optometrist would. Not only did he see me in a timely manner, I never felt what I was being prescribed or asked to do to be unnecessary. 6/5 stars!
Jul 23rd, 2021

Ever since I’ve been coming here, I know I will be greatly taken care of. Friendly staff, very informative and attentive.
May 21st, 2021

Apr 19th, 2021

I usually don't write reviews but felt this was necessary. I went to Clarity because I recently moved in to the neighborhood and it is 5 mins away from me. I initially went to get my lenses changed and after I left the store I get a call from the staff accusing me in a rude tone as to why did I provide an expired prescription. I didn't realized at that time the prescription expired and neither did the staff at the time of my appointment. So I scheduled a eye exam with Dr. Hendrickson's. I go in the next day and the staff doesn't greet me and does some basic eye exams on me all while making me feel as if they were doing me a favor. As a basic courtesy, your suppose to acknowledge the person who is giving you business but guess they don't care about certain people of color. On the other hand Dr. Hendrickson's is knowledgeable and informative. He took good care of me and explained me on the type of lenses I would need so that I don't stress my eyes. Staff - 0/10 Dr. Hendrickson - 10/10
Jul 14th, 2021