Bruce Doughty - State Farm Insurance Agent

Good place to do business with.. return phone call might have to wait.. Nice people tho
Jan 13th, 2024

Chris Doughty himself was very kind and helpful, I appreciated their team and how easy the whole process was.
Dec 10th, 2023

Aug 16th, 2023

Aug 10th, 2023

I purchased auto insurance from this branch of State Farm in December for a 6 month period; they gave me a quote for the 6 months, sent me a bill as part of a "binder" (binding contract, at least for me, apparently), I paid the total amount for the 6 months in full, and received a statement with a $0 balance. Then, a month later, I was surprised and dismayed to receive yet another bill!- apparently, although it was a binding contract for me, this company is allowed to just decide to change the terms of our contract and charge me more money AFTER we have made an agreement, I have paid the full balance, and I have been given a zero balance on a billing statement. Here's the fun part: I chose to go with State Farm because, when comparing their rates with Progressive and Geico, the quote they initially gave me was lower. So, AFTER I had already selected State Farm and paid my bill, they decided they wanted more money and went ahead and charged me. The grand irony is that on the bill that I paid in full, it reads: "It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purposes of defrauding the company. Penalties may include imprisonment, fines, or a denial of insurance benefits." Now I ask you: how is it not false, incomplete, and/or misleading for the company to give me a supposedly full quote, entice me to sign with their company at that price, accept my money, send me a statement with a zero balance, and THEN send me another bill demanding more money? Why are individual people held to different standards than companies? Granted, this seems to be the norm these days with most big companies, but this situation was particularly egregious. When I called to speak with this branch (several times), I was repeatedly given the same, tedious "we are but cogs in a machine" excuse, whereby they accepted ZERO accountability for anything, only saying that corporate/some other branch of the company made these decisions and they could do nothing to honor the terms of our agreement. I suppose this is just how things work now! As an editor by trade, perhaps I should now send bills to all my previous clients letting them know that I've decided I want more money for my services-- despite the fact that we had a signed contract and they paid in full some time ago. Wonder how that would work out for me?? Thank god corporations are now respected and treated as "people" too. TL;DR: This company is profoundly hypocritical and untrustworthy (shocking for an insurance company, I know), and this branch office takes no responsibility for any agreements they draw up and do not honor the terms of those agreements. Buyer beware.
Jan 9th, 2024