Cowan Automotive Service

Jun 28th, 2021

My car runs great after taking it here. Great Guy
Jun 14th, 2021

Chris replaced the struts on my car. It rides like new.
May 16th, 2021

Dropped my car off early on a Wednesday. I set the appointment the week before. I was told by the owner to expect a call. As it neared closing time, I called, and called, and called, but no one answered. Since I was paying for a rental car and needed to plan ahead, I decided to just go past the shop. The owner was there, but apparently not answering the phone. He said (again) that he would look at the car and, since they were staying later, that he would let me know that day. I never received a call. I called in the morning several times but there was no answer. Eventually I went past the shop AGAIN only to discover that they were not open (despite it being during business hours). I waited until after lunch, and started calling AGAIN, and AGAIN went past the shop on my way home from work. Nothing. Eventually I went past the shop a FOURTH time and ran into the owner and got him to agree to call me later. He was JUST then looking at my car despite having an appointment to do so the day before at 2. He called this time and I arranged to pick up my car the following day at 2, to which he agreed. After arranging to drop my car off and get a ride from a friend to the shop, which was several miles out of the way, I arrived. THE OWNER WAS NOT THERE. He finally showed up an hour and a half later. How can he treat customers like this? Don't take your car here unless you have the resources to pay for a rental car for an undisclosed amount of time. And don't expect to hear anything back about your car....unless you make the effort to continuously travel to the shop and finally get lucky enough to discover it is open.
May 6th, 2021

May 4th, 2021