Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces

I got charged $398 just for an oil change and a simple diagnostic on my daughters 2017 Dodge Challenger. Took 2 days to get the oil/ filter change done. Will NEVER GO THERE AGAIN!!! 👎👎
Sep 16th, 2021

My wife has a 2020 Jeep Wrangler with the 2.0 engine. We recently received a safety recall notice that there is a danger of a fuel line connection leaking and the vehicle could catch fire. I called Viva to schedule an appointment to get the recall work completed. I had to leave a message with an operator who said they would call me back. Several hours later I hadn’t been called back so I called again. Once again, had to leave a message with an operator who told me it would most likely be the next day before I was called back. The next day came and went, no call. As a reminder, this is to get work done for a safety recall due to the possibility of a fuel leak in the engine compartment and fire danger. This dealership is pathetic!!
Sep 15th, 2021

Sep 14th, 2021

The worst nightmare dealership experience. Called and told the sales woman exactly what I want. She was like rude shallow and non customer friendly from the start the sales rep name is gisela. Please avoid doing any business with this woman. Called her on her day off for a purchase order to buy a 55 thousand dollar truck. She insisted to call me rude for calling her on her day off even thought she never disclosed that. She proceeded to Scream at me and my finance loan officer on the phone . Made me put 1000 dollars to hold to car for two days and it’s been a week I still haven’t gotten the money back and I can’t reach no one at this dealership AVOID AT ALL COST.
Sep 13th, 2021

Great service, great selection ,and wonderful sales team.
Sep 2nd, 2021