Sears Carpet Cleaning & Air Duct Cleaning

I rate that because I advised them why wasn't they wearing shoe coverings after they just clean my carpet. It was few times I had to asked them to go over the carpet ago. It didn't look like it was clean.
May 28th, 2021

They did a great job!
Dec 19th, 2020

Oct 17th, 2020

DO NOT USE THIS COMPANY! If I could leave negative stars I would! Scheduled them for carpet cleaning on 11/20. They came at 2:30 pm and left 2 LAKES OF WATER in the upstairs & downstairs carpet. My carpets are still wet on 11/22 at 10:42 am. Ran dehumidifier all night on 11/20, all day on 11/21, along with fans, with bathrooms sealed, windows shut and emptied the container 6 times! Dehumidifier has already been emptied once on 11/22. Called twice on 11/21 for a water extraction and to talk with a manager and NO ONE returned my calls. I fear that mold and mildew may be starting to grow under the carpet and padding. CALL SOMEONE ELSE TO CLEAN YOUR CARPET! Service: General carpet cleaning
Aug 19th, 2020

I’ve used their services for a couple years prior to my last experience. I’ve always requested the same technician because he was honest and did a great job. They said he no longer worked their and they will send me a “senior technician”, so I agreed. I paid $200 for 2.5 rooms and deodorizer. It was the experience from hell. This is the first time I ever write a review. This cleaning was last year and is still weighing very heavy on me. I wish I can give them no stars. I’ve had my carpets cleaned for years and usually by the next day it’s dry. Well this wasn’t the case this time. It was damp for 3 days and I started to get a headache and my guest also complained from a headache. I contacted them the 2nd day in and expressed that it’s taking an unusual amount of time to dry and still feels very damp and I can smell the water. First rep was kind and said we will have someone out their to take care of it. Then I received a call from the owner herself, she said we can’t re-wash it. And I told her, I have my baby nephew in the house that I watch, a brother on immune suppressant medications and my mom that is a senior and I can’t leave it this way. I needed them to help me solve this issue. She was so rude and unprofessional and said she has to come out and smell the carpet herself and I said please do. She comes the same day and bangs on my door really hard (very unprofessional). I let her in and asked if she smelled the musty smell and she said “no, I smell curry”. I said we don’t cook with curry and your being rude and unprofessional. So she gets down on the ground and starts sniffing the carpet while I watched. I then showed her all the brown spots left behind in the other room (that weren’t there before) and she said someone can come out and clean the spots only. I said your guy did not extract the water well and all the chemicals are still in my carpet and dirty water. She was not cooperative at all with no ounce of remorse or professionalism. I told her please don’t leave this unresolved, I don’t have money to repair the damages you’ve done, you have to resolve this. I was so worried about the health of my family at this point. She said if the carpets didn’t dry well and if they washed them again, the mold can get worse from the heat/recleaning (these are her own words). I said how will you solve this?! she said, they are not cleaning them again and stormed out. I can’t believe the level of unprofessionalism I dealt with. She’s had no conscience, just horrible. I reached out to corporate a few times and they weren’t much help, they kept waiting on an answer from her. They called back and said she will give me 20% off next cleaning. Are you serious?! I then reached out to the BBB and still never got this issue resolved. I wish I had the money to just get this issue taken care of on my own. The carpets need to be pull out and mold inspected. I struggle with asthma and I have no peace of mind and I wish I can go back in time and never allowed them to come into my home and cause me so much grief. Don’t trust them! Especially the owner, shes miserable and not on your side!! I hope they updated their equipment and no one else deals with what I’ve gone through.
Sep 1st, 2020