OPERS

This agency is unbelievable incompetent. My mother passed away and they were notified of this within a week. Due to their employees that cannot seem to do their job, they never contacted VIA Benefits to stop anymore payments. All my mother's bank accounts were POD and before the accounts were paid out, VIA put money in one of the accounts unknown to me. OPERS harassed and threatened to turn me over to state attorney when they made the mistake. This agency is a joke. If you are a retired or quit being in OPERS, pull your money and invest it elsewhere.
Jan 2nd, 2024

I caution every OPERS retiree or planned retiree to do your math and homework VERY CAREFULLY with new changes starting 2022. Via Benefits upcharges ALL their supplemental health plans on the website. Not sure this is actually legal. Verify this for yourselves. I've personally verified $40-70 above open market prices if bought through VIA. Then OPERS holds us hostage with the mandate of 'buy through VIA or lose HRA'. ViaB is an AWFUL option which OPERS leadership seems to ignore. Yet we lose benefits starting in 2022 to gain long term pension sustainability. We're getting ripped off.
Dec 30th, 2021

Dec 13th, 2021

I have never worked with a agency that is more inept than this. Nobody seems to know what they are doing. I have been trying since open enrollment to drop my dental. I have talked to supposed supervisors and numerous other workers. They will let me enroll but no one can assist me in opting out of the dental plan. Totally inept system!!!!!!!!
Dec 10th, 2021

Wait 3 hours on hold just to change my address. Never got anyone on the phone. You can’t grade service you never got. Besides that they sent me an email telling me I was locked out of my account and to call them. What a joke. I going to mail a letter by snail mail to the Executive Director. Maybe some day I will get my address changed and my account unlocked. I will not hold for 3 hours ever again.
Nov 26th, 2021