Block Advisors

Hugo Li Pun _{on Google}

Apr 2nd, 2024

My tax advisor was excellent. Very professional and friendly

Holly Daymude _{on Google}

Apr 1st, 2024

My parents have been customers of H&R Block for 40ish years and this year, they've shown their lack of professionalism time and again. I called them a month before my father's appointment to discuss things to bring for my mother's estate. It took 6 calls/messages before I was able to get a return call and was told that I didn't need to bring anything different. Then we get a call asking to move our appointment. Get there and he had no clue about estates and was told that we should leave the paperwork and he'd call us later that day. 4 calls/messages and 3 weeks later, I finally hear from him - but he didn't mean to call us. Swears that he'll call us by the end of the day... still waiting. When I spoke to someone else and asked to speak to a manager-type person I was told that they were busy with clients and would not speak to me - and wouldn't take a message. Once we get my father's taxes and the estate taxes done this year, we are never using H&R Block again! I understand that we are in a very busy time of the year, but this should have been taken care of 3 weeks ago, not this close to the filing deadline.

Hal Davis _{on Google}

Mar 29th, 2024

We have used Curt Cochrane since the early 1990s so that speaks to our respect and trust in Curt.

Teresa Mcgervey _{on Google}

Mar 23rd, 2024

I had been a customer of this office for several years until they showed their true lack of professionalism this year. I had just learned about my mother's terminal condition in early February when I got a text message from this H&R Block office about an in-person meeting to discuss my taxes in mid-March. I shrugged it off as a spam message. A few weeks later just after her death, I was ready to start thinking about my taxes and logged into MyBlock account. I saw the same message about an in-person meeting. The only thing I could think was that my account had been hacked and left a message indicating that in the account. I didn't hear anything for a few days so I filed a complaint with BBB. Only then did the parent company finally respond and say they would look into it. Only then did the office finally own up to the mistake - my (now former) tax preparer had sent the message to multiple customers but had intended it for only one. She didn't know it until I complained it. Considering how many times in past years she indicated she needed to check with someone else before submitting my return, I don't have any confidence that I won't get audited in the future. The manager of the office didn't handle the situation properly either - he called me but then when I returned his call, he tried to call me while I was still on hold trying to speak with me. I don't know why he did that but the fact that he hasn't tried to call me again indicates that the staff aren't not very professional when it comes to basic customer service. I don't trust these people anymore and they will never do my taxes again.

Veronica Alexander _{on Google}

Jun 3rd, 2023

My tax Advisor Evelyn is wonderful!! She also provided helpful tips for next year!!