Nordstrom Rack at The Summit

You really have to look around, but I almost always find something. Their online shopping is great too, bc they have a lot just not always in store
Mar 27th, 2024

Feb 29th, 2024

Just my ultimately favourite store!!! I always get good deal :)
Feb 9th, 2024

I ABSOLUTELY LOVE THIS STORE!!!
Jan 19th, 2024

I can handle mistakes and broken product, but I can't handle rude, dismissive employees. The Backstory: I went on a cruise this week. I didn't have any pool/beach shoes because my house burned down a couple of months ago. Before we left for the cruise, I stopped by a Nordstrom Rack in New Orleans to buy a pair of pool shoes.(it was the only store around) I settled for some EVA Birkenstocks. Once we got on the ship, my friend and I peeled the Nordstrom price stickers off of the footbed of the shoes. We were bummed to see that the sticker peeled the logo off of the footbed, but it didn't really matter. An hour later I went to put on my new Birkenstocks to go to the pool. To my disappointment, I discovered that one of the shoes was missing a buckle. super let down, I put the shoes back in the bag and wore my tennis shoes for the entire week at the pool and beach. When I arrived back in New Orleans, the Nordstrom store was closed, so I was forced to return my shoes in Birmingham, where I live. The Birmingham Store Story: My son and I drove 30 minutes, in the rain, down 280 to return my broken birkenstocks. When I arrived at the counter, I pulled the shoes out, told the cashier what happened, and told her I needed a refund. The cashier went over and got her manager. The manger walked up to the register, glanced at the shoes, cut her eyes at me, and said "I can't return those." I flipped over the shoes, showed her that the bottoms were new and they had not been worn. She rolled her eyes at me and stared at me for a few seconds. I told her that their price sticker had peeled off the logo on the footbed when I removed it. I assured her that they had never been worn and were broken when I bought them. The manager blew her breath, told the associate to "just return them" and walked off. The sales associate finished the transaction, didn't say a word to me, and handed me my receipt. I had to ask her if the money had been returned to the card because she wouldn't even look at me. I had planned to shop around the store after making my return, but the manager here made sure I'll never be back. I walked next door and spent my money at REI instead. This store hasn't been open long enough to have such terrible customer service. Hope you guys can find a new manager before you have to close your doors. People don't forget being crapped on.
Jan 13th, 2024