Palmetto Moon (Hoover)

My husband and son went to the Galleria Mall location last night to quickly grab an Auburn golf polo. We live clear over in Hueytown and it takes us 35-45 minutes to travel to this store. They walked in at 6:40 - 6:45 pm walked straight to the area of shirts they were looking for and selected a shirt to try on. There were three employees working and none of them spoke to them at all, one female employee was looking at her cell phone, one female working at the register ringing up the one other female customer in the store and there was also one male employee working back by the dressing rooms. My son immediately selected a shirt to try on and walked back towards the dressing rooms. It was about 10-11 minutes to 7, and they were told that he could not try the shirt on because the store closes at 7 pm. This is ridiculous! The store is supposed to be open until 7 pm, not 6:45, 6:50 or 6:55 pm, it is 7:00 pm. My son 100% could have tried the ONE shirt on and paid for it in the 10-12 minutes the store was still open. The shirt cost was $70-$80 and we drove all that way to get there as fast as we could after work to buy specifically from Palmetto Moon. I have no idea if any of the three employees has a vested interest in the welfare of the store, but my guess would be no, since none of them demonstrated ANY level of courtesy or customer service or cared if a sale was made. My family was basically given no choice but to leave the store with nothing. I am so disappointed in the lack of service they were given, that I may never allow him to shop there again and it is one of his favorite go-to places to buy clothing. That will not not continue though, due to the lack of service. If the decision is mine, we will not be returning. Thanks for NOTHING! If you are looking for customer service, this is NOT THE PLACE TO GO!
Jun 21st, 2023

Jun 5th, 2023

May 15th, 2023

Dec 22nd, 2022

Just looked around
Nov 5th, 2022