Classic Collision

Excellent
Dec 3rd, 2022

Nov 23rd, 2022

Sep 24th, 2022

Did not appear to do a thorough initial estimate, then kept raising estimates until repairs were far beyond expensive for the amount of damage done from a relatively minor rear ending (maybe replacing parts that didn't need to be replaced). Also damaged parts of vehicle when it was left with them to disassemble to better evaluate needed repairs (tail light assembly, third brake light cover). Ultimately drove the price beyond the price of vehicles worth, telling me and the insurance company its "not safe' and "unrepairable" and would need to be totaled. I had to go out-of-state and ship a replacement vehicle to Alaska as there was nothing remotely equivalent available in AK at the time. Four months later now; it appears someone else was able to purchase my "totalled" "undriveable" and "unsafe" vehicle, repair it, and it's being sold again on a local used car lot for nearly the same amount I purchased for 3 years ago. I should of taken it someone else, I had a feeling all along they really didn't want my business and I should of listened to my gut. Service: Body & Trim
Nov 27th, 2022

This shop is USAA approved for insurance claims and near our house on base, so I thought I would give them a go. They were very upfront about timing of repairs due to parts availability and really made it feel like a transparent process. They sent regular texts with status updates, which I think were automated, although they only went to my wife, so it's worth making sure you update which phone you want them to contact. Got the car back ASAP after parts arrived, and it was so well done that I feel like it's even better than it was before the bear destroyed it (which was why it was in the shop). They cleaned out thoroughly and just felt like they did a great job all around. Would definitely use them again for insurance claim work. Note that there is another Classic Collision across the street from the Enterprise, which is a different location. I didn't realize that, and gave myself an extra trek after dropping off the rental.
Oct 21st, 2022