Done Right Plumbing And Restoration

Absolutely terrible. Do NOT under any circumstances attempt to use this "business" for any plumbing needs. I found them on the Thumbtack app. I needed the sewer line from my house to the street cleared out. A worker came out and did so and also told me that the roots of a near by tree was causing the clogging. The worker said he would come up with an estimate and email it to me but the fee to unclog the pipe was $175.00. I paid it. Two days later the line was again clogged. I checked the area at the above ground pipe cap and observed all sorts of debris to include toilet paper on the ground from where the worker unclogged the line the first time. I called the company again asking about an estimate for either a new pipe or re-routing a new pipe to prevent this from happening again. I spoke with the owner, Jon, and told him there was sewage matter coming up from my downstairs bath tub, the down stairs toilet was out of use, the dishwasher, clothes washer and any shower lasting more than 5mn would cause a further back up. Jon said he would have someone out at 9:00amto clear the line and conduct an estimate. At 1:30pm I called and spoke with Jon who told me he forgot to line up anyone for a service call to my house because he was pre-occupied with taking his wife to the dentist. I believed him because I understand life happens. At 6:30pm I called Jon again because yet again nobody had come out; Jon ignored my phone call. He did text me and told me a worker had been out there and conducted an estimate (the same worker from the first time, "Judd). However I never received an email, phone call or anything with an estimate. Further more they didn't bother to unclog the line knowing full well what was happening inside of my house. I have a Ring doorbell and several security cameras outside of my house. Jon wouldn't tell me what time "Judd" was at my residence. Upon review of the Ring doorbell footage and my security camera footage, nobody showed up to service the sewer line; the only person to came to my residence was a UPS truck to drop off an Amazon package. So, don't trust Done Right Plumbing or the no good word of Jon.
Dec 2nd, 2019

Nov 10th, 2018

On August 2nd, I started communicating with the owner (Jenny) of Done Right Plumbing via text after getting a response to my project request on Thumbtack. The problem I was facing was that of a slow leak from my bathtub faucet. Per our text exchange, I stated that I could not afford to pay more than $130 total and if the repair would cost more than that, we would have to wait to have our trusted handyman take a look at the leak on August 5th. The owner proceeded to tell me that a new plumbing part--which costs in excess of $50--was going to have to be installed and that they would fix my problem for $130 total. I was told by the owner that she was giving me a huge price break on this repair and that she would appreciate me writing a favorable review as a way of saying thanks. In the morning of August 3rd, a plumber named Judd came here and performed the repair in only 15 minutes. During the repair, Judd showed me some minor damage to a recently-installed $19 (Mixet brand) stem which he said he had repaired as part of the fix required to stop the leaking. Later in the day of August 3rd, I tried politely asking the owner a few questions about the repair Judd had done. The repair invoice simply said "Repaid Mixet Shower Valve." It became evident that the aforementioned part which costs "over $50" was not installed--let alone any new parts. I was told that I should be appreciative that they had helped me out by doing a supposedly normally-priced $280 repair for $130. Additionally I was told they "warrantee" they work so if the problem persisted they would help me. Despite the rather rude nature of the owner's emails, I decided to just let things go as to not make things more awkward if I needed the plumber to come back. After the leak came back--even worse than before I contacted this company again. On August 6th, to inform them of the faulty repair, I emailed both the owner and the plumber who did the repair (Judd). In the morning on the 7th the owner emailed me back saying Judd would be in touch with me shortly. Two hours later, Judd texted me saying that if the leak had come back, I would have to pay them around $725 for a repair and that they would apply $65 of the $130 paid towards the new repair. I replied to Judd, telling him I did not have that kind of money and that I would never have paid $130 for a 15-minute repair job that was supposed to have solved my problem. So much for the owner's "We warrantee our work." This has to be my worst experience with a plumber that I've ever had! Update on 8/15: A honest plumber came and did the repair the right way for only $65 labor. He confirmed Done Right had not installed a new Mixet stem so he had to buy another at Home Depot. He said that Done Right calling it a $280 repair was one of the craziest things he ever heard! I asked Done Right to refund $100 of the completely wasted $130 I paid them and they've refused.
Jan 28th, 2018