RCP Community Management

I have waited quite some time to receive a response regarding my concerns. One such concern, expressed to my HOA Board, was with respect to one of the principals of RCP, LLC, disclosing the HOAs Executive information to parties that were not a part of the HOAs Executive Committee. The Principal from RCP disclosed to a non-board member, and non-RCP employee, that the HOA was considering legal action against one of the homeowner members of one of the associations in their portfolio. Apparently, RCP has no respect for the Executive information entrusted to them by and from the members of the HOA boards of their clientele. Protect your HOAs from litigation due to the irresponsible acts of your management company. (in response to Rob Bishop's comment below, I did not state when the Executive information was disclosed by a Principal from RCP, nor did I state which Principal disclosed it. Our Board is well aware of when the information was disclosed, what the information was, and by whom the disclosure was made. And, if that statement isn't sufficient, I will gladly forward to anyone who asks a recording of the conversation that took place.) A Property Management company is contracted as a trusted advisor in the world of HOAs, a company that steers their client HOA in the best direction in order to properly manage the community they serve. They are relied upon for their expert knowledge of the industry, the law, the Community documents, and the needs of the communities they manage. At a recent meeting of my HOA, managed by RCP, the President of the HOA instructed RCP to use funds from our contingency reserves for a purchase, the item was lighting fixtures intended to provide lighting to our common mailboxes which, for many years, did not have any lighting. When this proposal was made, the representative from RCP should have advised the President of the HOA that the Reserve Fund should not be used for this purpose, and that the Community documents state Out of the annual Assessments and other income, the Association shall establish and maintain an adequate reserve fund for the periodic maintenance, repair and replacement of Improvements to the Common Area. The lighting fixtures were a new addition, neither a maintenance item, repair or replacement of any existing Common Element. The decision to use anything, such as the Operating Account or a Special Assessment, should not have occurred outside of an Open Meeting, so the incorrect source for funding was used in this instance, with the cooperation of the Property Management company, RCP. This event should serve as a red flag regarding the ability of RCP to execute the responsibilities associated with a professional Property Management company. On January 5, 2024, I submitted an email request for Association records to my HOAs Property Manager at RCP. On January 11th, I received a form to fill out from our Property Manager with RCP to request the records. I responded to our Property Manager at RCP that my email was sufficient notice to request a review of the documents. On January 17th, I received a response from our Property Manager stating The records you are requesting for a specific homeowners account. I can not provide you with this information. There was no explanation as to why I could not be provided with the information I requested other than this. The information I requested is not covered by A.R.S. 33-1804 as an exception to the Arizona Open Meeting law. My request was very clear and specific, so either RCP is unaware of the laws of the State or is unwilling to comply with them. On March 12, 2024, at our monthly HOA meeting, one of the Principals of RCP stated that irrigation systems utilize acid injection systems to keep irrigation lines clean. Not true, they are added to irrigation systems so that an acid (or a base) can be added to adjust the pH of the water. The pH of the water is important as plants, such as Bermudagrass, require a pH from 5.8 to 7.0 to thrive. Using acid to clean the lines may throw the pH out of range, leading to poor growth.
Apr 9th, 2024

The HOA process for home improvement requests is very user friendly. Tamar Lykins was extremely helpful in assisting me with my request, and kept me updated throughout the process. Thank you Tamar, and RCP for making this an easy process, and one that keeps our neighborhood as beautiful as it is!
Apr 7th, 2024

Great business overall, Tamar was very professional
Apr 3rd, 2024

This post is to recognize Joe Brown for his work since hes become our community manager. He truly has gone above and beyond and is very responsive to both the board and community. I look forward to our future work together. Thank you Joe!
Mar 21st, 2024

**WARNING!! STAY CLEAR OF THIS COMPANY** The RCP started out great, creating all these promises for our community and keeping our standards and values on the top of priority that aligned with our CCR's. The company hasn't held to one of these promises and/or commitment; after the first month they stop and forget about your community. They sell a great front and fail to sustain ongoing commitment. They have failed many of our ongoing issue in our community and get extremely lazy when needing work orders completed and enforcing complaints and notices. If you and your community are looking for a new property management company, STAY CLEAR of this one.. you're better off throwing the money out the window. If I could rate this company any lower... I WOULD!
Apr 8th, 2024