Cold Stone Creamery

We came in 20 minutes before closing and they started talking to us about how they need to close. They were very annoyed, cold hearted, straight faced, and rushing us. Right at nine they turned off all the lights and locked the door which is fine however a old man came to pick up his online order and they refused to open the door.. He had to wave the phone in the air and press it against the glass showing the order. One of the two girls then proceeded to barely slip the order through the door, not say a word to the man, close it and lock it again. Service was HORRIBLE. And they clearly have no dress code as well.. Their ice-cream also tastes starchy. wouldnt even come back to this location if I got gifted a gift card which is really sad since its so close to me. Disappointed in the character of the employees. They need to be retrained, this was not my first time here with bad service as well.
Mar 24th, 2024

This is the second time in three weeks I ordered delivery and I received an incorrect order. Today I go back and have them redo my order and they give me the wrong item, bye the way a signature item from the menu with two extra toppings. I really dont understand how a business can be run by 9 year olds. Maybe the owners need to be there to train their staff.
Mar 13th, 2024

THIS PLACE IS SLOW! Absolutely stunning. GO ELSEWHERE. Waste.
Jan 27th, 2024

Came at 8:54pm. Over an hour before closing. Cashier Peyton H. rang me out. I was the only customer in the store. I dont come here often. She asked about phone number for rewards. I told her No hold on, let me see if I have the app. Peyton proceeds to rush the transaction and immediately decline rewards?? Within 30 seconds I have the app opened and say oh I do have rewards, how does it work?? She states it was by phone number and since you declined you cant receive them anymore ?? I asked if transaction could be voided and restarted to get rewards. Again, Im the only customer here. She said We cant do that. Again, I havent even given her payment yet. Obviously any transaction can be voided and restarted at any store, but Peyton chose to be petty, rude, and rush me out. I lost about $2 in rewards. I also had to ask for items to be bagged. She tried walking away with attitude after cashing me out without bagging?? For no reason?? I didnt even scream or yell or act rude. I was just in confusion over this whole ordeal. Since Peyton decided to be petty and not spend an extra 30 seconds to help me, I will return the favor with this one star review. Retrain your staff. Little details make the biggest difference in business operations. I would be very embarrassed if my team acted like this. Edit: Good for you trying to support your employees. I do the same for mine. Very admirable. However, you can restart/ void a transaction at anytime. Which is what she should have done. I even asked for it, and she refused. There was no reason for that. You dont need new software to void a transaction. Take accountability, dont twist around words to avoid the issue. Do better for the next customer.
Oct 23rd, 2023

Rude workers and a toxic environment. People weren't kidding in these 1 star reviews! :/ Get your ice cream at another place if you can! UPDATE! I see they're deleting 1 star reviews? Care to explain coldstone?
Jul 26th, 2023