Avis Car Rental

Nice staff, who gave good customer service. However very expensive rentals and No the Union discount was No real Discount. It is not the place to go to for Affordable rentals.
Feb 3rd, 2023

Maybe
Feb 1st, 2023

Allen provided excellent customer service upon my check in and when I dropped the vehicle off. Overall, it was a great experience.
Jan 23rd, 2023

Idk why, but Avis always seems to get me a car when I need it. Always. Thanks guys so much!!
Dec 14th, 2022

Terrible experience. I joined Avis loyalty program to save 45% when I booked a prepaid reservation. I read all the terms and conditions, which included the cancelation penalty of 50.00 if done on the day of pickup. I wasn't allowed to check in due to having a temporary debit card because my original was stolen with my wallet. I explained my situation to attendant. All he had to do was verify the account number matched the card that was charged! After pleading for 30 minutes and receiving no empathy, I asked him to cancel, which he then said he could not do there, that I'd have to call or log on to the website. I logged on and proceeded to cancel with a disclaimer popping up to notify me of 50.00 penalty, which I had no choice but to agree on. I then called to verify cancelation and refund. I was told 10 to 15 days to process. On the 16th day, I called and was given the run around. I went to an Avis office and was told, " Most people forget about it due to process." I explained that I do not have the luxury of forgetting about a 340.00 refund. I was then told I'd be better off going to Better Business Bureau to get resolution. I am a business professional in the hospitality industry and fully understand the refund policy for prepaid reservations. Either direct website or 3rd party. I have never encountered anything like this. I have tried numerous times to speak with representatives at Avis, and I was put on hold and hung up on. To me, this is plain theft! I have yet to receive my refund. No one offered a solution. I asked for credit to be applied to another reservation and was told it is not allowed.
Dec 9th, 2022