Member Services & Water Department, West

Absolutely ridiculous to only have two people working in Member Services and they are not cross trained. Had to wait 20 minutes plus through a bathroom break because the second person there could not assist with making a membership card. Bella Vista POA you make things way to hard and complicated, you could do better.
Oct 2nd, 2023

We had water leaking in our crawl space through our foundation. A friend of ours figured out the leak was in front of the meter. I called at 12:24pm and they had someone out within 15 minutes. He located the leak with listening equipment. He called it in and had a crew with a backhoe in maybe an hour. They dug everything up, put in a new line from the junction and the box. Refilled the holes and were done by 5:00pm. We were informed a landscape crew would be coming back I a few days to put our weed barrier and rock ground cover the way it was before they started. 5 star all day long.
Aug 1st, 2023

I just moved here and I heard horror stories about the Bella Vista water department. Sorry to say, It's true. Customer service is horrible. I supposedly had a water leak didn't know anything about it. My mail was messed up the first month so I didn't receive my water bill. When I went down and told them they acted like I was trying to scam them. Oh yeah, and how about the time I went down to pay my bill and the sign on the door said they were going to be closed an extra hour for lunch, for their employee Christmas party. You see, they have no competition so they can do whatever they want.
Apr 21st, 2023

I just got my boat registered and the people there, especially David, were very helpful. The Ranger even let me follow him to the lake to show me best place to put my boat in.
Jan 5th, 2023

Always helpful and professional
Jul 30th, 2022