The Appliance Store and More

I am appalled by the shoddy work, $125 cost, and lack of accountability or respect shown by this company for an elderly friend of mine who bought her dryer there, and later requested service because the dryer was taking 4 cycles to dry an average load. "I guess I'll need a new dryer," she said, "because the repair man said there is nothing wrong, but the problem persists. He said he just drained some water from the vent tube." I have the same model, so I took a look, and could immediately tell the air flow was warm but restricted. In 10 minutes I accessed the fan blades and found about a pound of lint slowing the blade. My friend took that to show the company and ask for an adjustment of the charge because the repair had not been thorough, but had no reply in over a week. I subsequently called twice over 2 more weeks and described to 2 people how I had easily repaired the machine, and asked for a call from the owner. A third time I called, I was told, curtly, without further explanation, a certified letter had just been sent. The letter from the owner stated a repair had been performed, and that cleaning and inspecting the vent hose was not part of the job [that was not the problem], and that proper maintenance was the responsibility of the owner. I then went and spoke to the owner personally to make sure she understood how inadequate their service had been, and that I thought at least a partial refund was in order. I asked if my calls were rude or offensive, and was told they were not. I pointed out that inadvertent, improper maintenance must be a mainstay of their business, to counter the shaming her certified letter had implied. She smiled and said she would review what went into the job and see what was appropriate. Another week has passed without any refund forthcoming or the courtesy of a phone call. In my business, if I disappoint a customer, or even if they encounter a problem we are not responsible for, I make an accommodation, and if that does not satisfy, I ask what the customer thinks is fair, to see if I can do more. Sadly, I found The Appliance Store to be nothing more than what I have described here in detail.
Apr 1st, 2024

Got a replacement kitchen stove. They delivered, set up, and hauled the old one away.
Dec 2nd, 2021

Aug 19th, 2021

They have poor customer service and when you return some thing they keep your part and your money get you so fustrated you leave my husband and I went in to return a belt for dryer and get three small pieces witch were 43 dollars and the belt was 20 bucks so we payed the difference of 23 and that's all she run up and when we didn't need the small parts we had reciept and he tried to take them back left them there for two days cause they wouldn't return it cause they open it to make sure it was right part and when my husband went to pick up money all he got was 23 bucks and not the belt back or the money for it a very rude lady named Rhonda yelled and argued with me and yes my voice got raised I wanted her to listen how reduxkulas she sounded she claim she gave the belt money back but she didn't she applied it to the small part and we returned the small part so she wouldn't give belt back or our money yelled was very rude and hung up on me I don't recommend this store to anyone this place is not a friendly or honest place they steal your money I called back and wanted the owner number and they would not give it to me and I bet she won't even call but if she does or any changes I'll report back on her I am reporting them to BBB and filing a small claim on them just for principal of the matter she is wrong
Nov 14th, 2022

I had problems with a 2 year old GE washing machine and I called Appliances and More for repair service. I couldnt be more happier with the service that they provided. Pete came out the first time to check the machine and make the repair. Unfortunately after making the repair, a couple of weeks later another issue surfaced which was different than the first. After calling the store, Pete came right back and found the cause of the other problem and ordered the necessary parts and then came back to install. After installation he stayed while I washed a regular load of clothes to insure that the machine was working properly. I have not seen this level of service from other companies that I have tried in the past. I highly recommend them and will continue to use them for any appliance needs that I may have in the future
Oct 11th, 2021