Sleep Number

Buyer BEWARE!!! We bought the top of the line bed, we also went ahead and purchased the frame because we were told that no frames were refundable unless you bought the (most expensive) more optioned one. After sleeping on the bed for 30 days it was not what we expected and it would randomly loss air and I would wake up sunk in- I called the help line (that took multiple calls to reach someone and they would not give me a phone number to call direct in case we got cut off) and she explained that it the problem may be because the bed was plugged into the bed (where it was installed) after the nightmare of getting ahold of someone and the fact that we were not happy anyway, we told them to come pick it up- They sent the truck to get it- and they said the frame isnt being picked up. That was the only reason for getting the bigger frame was to ensure that, if not satisfied, that the Complete bed would be covered!, So they lied to sell a frame that they know isnt refundable, so the whole sleep on it for 100 days doesnt mean anything unless to have it installed as mattress on the floor! I would have never Purchased a frame that is not refundable when the mattress is!!!! That is completely stupid!!! I purchased it knowing, if it was not what it was advertised as that I could get a 100% full refund! So Buyers Beware! Have your salesman write it out on you contract!! Im not saying you wont like the bed, make your own decisions. It was not a good fit for us, too many deflating issues. All I can say is buying it was not issues but once it gets delivered- Good luck on getting a hold of anyone and let the issues roll!!
Nov 2nd, 2023

This store has some very unethical employees. They misrepresented promotions, shipping and delivery costs. When confronted, they failed to respond. I was able to purchase the same exact bed, frame, etc at Little Rock store for $2,000.00 less than Hot Springs location.
May 15th, 2023

Great product, great service!
May 13th, 2023

Jan 10th, 2023

We have not received our purchase yet so this review is for the service we were exposed to. Immediately we were greeted with a very proffessional, knowledgeable employee. The process of going through understanding the sleep number products was actually really fun! We got all the information we needed , chose the sleep number and was processed out very easily. We are looking forward to getting our sleep number and I highly recommend this store. Five star service for us .
Nov 20th, 2022