Residence Inn by Marriott Little Rock Downtown

Apr 9th, 2024

Everything was great: location, the rooms, the staff. The breakfast had a large selection. I would highly recommend!
Apr 4th, 2024

Central location with ample parking. Rooms were large, spacious, and clean. Staff were friendly and helpful. Breakfast had good variety and was well stocked. The air conditioning worked well but was a bit loud and in one of the rooms it stayed on even though it was turned off. Took off 2-stars for service because our room wasn't serviced one day.
Mar 29th, 2024

I typically have great experiences when booking a Marriott property through my Bonvoy app. But this time, we were not as lucky. As we closed our spring break vacation, a family of 5 wanted to stay somewhere, we could spread out a little before continuing the 7-hour drive home. We only book hotels with higher ratings; this one was the most expensive, costing $381 per night. When we pay nearly $400 a night for a place, we have a certain level of expectation. You want it to be nice, clean, with friendly staff, I mean at the very least, right? The Residence Inn offered my family none of those things. I walk inside to check in because they are not accepting my Mobil check-in. I find the desk clerk sitting back in the break room, hesitating even to get up and assist me; when she finally gets to the counter, she looks at me like what do you want, I said I was checking in, and she bluntly said name? I gave her my name, giving me a sarcastic look. How do you spell it? I told her as she groaned that I was disrupting her break. Then, abruptly asked are you parking? Yes, we will park our vehicle in the hotel parking lot; what is it? I tell her, she says color? I tell her, as she's making our key cards, I'm looking around at trash on the floor; the place looks run down. She says breakfast is 7-9:30, and there's your keys. I asked if they had luggage carts, and she said you didn't see them there? Oh, I'm sorry I was too distracted by your overwhelming customer service. We load up and proceed to the elevators to be greeted by more filth. We get to our floor, and I smell mildew in the hallway. I opened the door to our room to a more foul mildew smell; all the furniture was beaten up, hotel phones were missing cords so unusable, the fridge made a loud ticking noise, the drawers were hanging open, and the place looked disgusting. I searched high and low for extra bedding for my 14-year-old son on the pullout sofa; there wasn't any, so I called downstairs for additional bedding; she said to get it. I said I'm sorry. Did you say someone is bringing it? She said no, you can send someone down to get more bedding if needed. Oh, I thought that's what you said; I just wanted to ensure I heard you correctly. As it was time to get ready for bed, I went to wash my face to find dirty rags folded on the shelf with long strands of gray hairs on them; needless to say, I had to dry my face with my clothing. After seeing dirty towels, I refused to shower as I didn't pack any towels to dry off with. The paper-thin down comfortable was stained yellow; I decided I had no choice but to sleep with my entire body armed from head to toe, as I did not want bed bugs. The bed was so awful I could feel every metal coil beneath me; every time I turned, the squeaking woke my husband up. We finally couldn't stand it anymore and were out by 6 am. I can't believe we fell for the trap of more space and a high price tag, thinking it would be too par. Steer clear of the Residence Inn in downtown Little Rock.
Mar 20th, 2024

Excellent service. A small issue when checking in; but ended up with an upgrade. Both bedrooms were clean with Tvs, kitchen well stocked, common area was clean with Tv. Breakfast buffet was very good, with great variety and selections. Fireplace added to the ambiance whike eating breakfast. I was very pleased with my stay. Nearby activities: I drove to shopping areas, YaYas restaurant, the Toasted Yolk, Mosaic Templars, the Capital building, saw The Little Rock 9. Walkability: Located in River Market.
Mar 15th, 2024