PetSmart

Apr 4th, 2024

Very friendly place...
Mar 30th, 2024

Short staff; long lines; told me to get another non-prescription dog food after waiting in line. Would have to wait again. I left. Oh well.
Mar 30th, 2024

Mar 29th, 2024

THIS RATING IS FOR GROOMING: I would rate the grooming dept a 0 if I could. Grooming dept was confronting customer about breed of dog stating customer was incorrectly identifying breed and that the grooming dept would change information on account and that if the customer was not comfortable they could take their pet somewhere else. The staff mentioned that his original groomer may be misidentifying the pet for a discount of approximately $5, which is an insignificant amount. Customer had agreed to pay difference to avoid confrontation with staff, however after dog was left in the care of the grooming dept, Grooming dept then proceeded to take dog to Banfield next door to ask what breed animal is. I understand that my dog my be taken to the vet in case of emergency, however I dont believe this situation is an emergency. The groomer that handled the pet was Leanna P however I was unable to identify the staff member that was making the comments due to not having her name tag visible. Our family has taken all of our pets to PetSmart Grooming for 10+ years because of the friendly/exceptional customer service that has always been prevalent however I am sure the performance of the grooming dept at the East Hills (Bakersfield) location on 3/26/24 was not up to PetSmart standards, which is very disappointing for our entire family.
Mar 29th, 2024