Pacific Plumbing & Sewer Services

About 20 years ago, a friend of mine recommended Pacific Plumbing. Since them, I have been using Pacific Plumbing for all our plumbing work in our home. We have used them numerous times and have been very happy every time. We like them for two reasons: their competence and their honesty. First, they are competent. Their plumbers are very skilled and experienced. Their customer service is excellent. Second, they are honest. They do not try to gouge or sell unnecessary work. They use excellent parts. They do the work with integrity and skill. The business reflects the business owner who is an honest and competent person. For about 20 years, they have consistently been competent and honest. Today, they replaced our water heater. Their customer service before the job was very responsive. Their price was very competitive. The plumber and his assistant arrived on time, worked meticulously, and cleaned after themselves. They did an outstanding job. They gave me a fixed price upfront, yet they replaced all the water and gas flex pipes, the gas valve, and the vent connection, for the same fixed price, which really impressed me. I am delighted. Service: Water heater installation
May 25th, 2023

Jul 27th, 2022

The plumbers came in smelling like booze
Jul 25th, 2022

Jun 13th, 2022

I will not recommend again to any one. The front desk is sloppy and not customer oriented. When delayed beyond 3 hrs, there was no follow-up from Andrea who is at the front desk. After 4 hours of delay and 8 phone calls, Angel the another front desk person, refuse to provide me connection to the owner for resolving of this issue. (Andrea will not come on phone and shows that there is mismanagement and poor team work.) Note that there was no argument or abusive language on either side. Overall responsiveness to prescribed time commitment ahead of 24 hrs and updating of the new arrival time is none. Very irresponsible in project scheduling and follow-up with customer. Again, this is for a commercial job. Service: Drain cleaning
May 29th, 2022