Chase Bank

Mar 1st, 2024

Dec 30th, 2023

I called this branch today, Thursday, February 2nd at 10:30am asking if I can close my Sep Ira account and roll it over to open a new Ira with a better rate and this dumb rude person said: Do you know your agent? I said, no and that's why I am calling. She said, I am sorry I can't help  you. You need to find  your agent's name!!! I said, so if I gave you my Ira account number and asked you to transfer me to an agent in that department, you won't be able to do that? She said, I am sorry I can't help you if you don't give me your agent's name!!!That's the problem when the manager start hiring people he or she knows and they are unqualified, stupid, rude and unprofessional. This will not end right there. I am closing all my accounts with Chase and going to Citi Bank.I will be filing a case with the BBB and Consumer affairs so the manager at this branch will know that hiring idiots will cost the bank the reputation and the big money the client can take out. Of course if this idiot was raised right by her parents and know what she was doing, loves her work and respects people, she will never hang up like that. I called 7 times after that and it takes me to a greeting message that says, we are sorry but we can't take your call. You don't deserve my business since you decided to hire a person like her. I already spoke to the IRA department and closing my accounts very soon.
Feb 1st, 2023

Horrible branch and customer service. The laziest folks work here. Absolutely no care for their customers. I understand seeing customers by appointment but when there's no one in the branch and they refuse to help you........that's just BS. Lazy people who don't want to go out of their way to do anything extra.
Oct 10th, 2022

Really surprised that a bank wouldn't convert 5 hundred dollar bills to fifties so I could give them as Christmas presents. Their "policy" only allows change for 1 hundred dollars. Kinda makes you think they have no idea what a "bank" is for.
Dec 14th, 2021