Gosch Toyota Service Department

We will recomend Jason the service agent, he is always very nice to us.
Mar 18th, 2024

Had one decent experience here, and when I returned for service it took over 3 hours for them to do my oil change when I had an appointment and told them I would be waiting for my vehicle. 2 hours in I went to check with my advisor and he said he would go check and came back to say it would be another 20-30 minutes. 30 minutes later he was still "building my estimate". Update: they also unplugged my dash cam and didn't even reset the service light. Feeling pretty sketched out about this experience now.
Mar 17th, 2024

Mar 7th, 2024

Feb 22nd, 2024

I have been going to this service center for a while and I had Toyota care. There were numerous times that I had to advocate for my car because the individuals there wouldnt take my word for it. Like one time I brought my car in after stating that battery wasnt working. And it wasnt until they had to go turn the car on and saw that the car no longer moved. I had my brakes serviced at 40,000 miles and brakes had not been checked during each visit. Until I had reached 60,000 miles and brakes were at -1. I do not brake hard, I do a lot of driving and cannot believe that Hemet would not check when they did tire rotations. And went to the dealership in Moreno Valley and was shown that Hemet had supposedly talked to me about needing new tires, new brakes but stated that client had declined. Which I was never informed about needing those services. So they lied on their report. Because that is false. I was told at Moreno Valley, how close I was to damaging the parts of the brakes. I will not be going back to Hemet for service.
Mar 8th, 2024