Car Pros Kia Huntington Beach Service

Feb 2nd, 2024

Dec 11th, 2023

Nov 19th, 2023

Their parts price is crazy. Double than others
Oct 24th, 2023

Worst customer service ever! I took my Telluride to get my sunroof fixed on September 18 and didnt receive it back till November 14! Almost 2 months later!! I never got an update on my car. Every time I would call service it would go to voicemail and even after leaving voicemails, I wouldnt hear back from them. I believe we only got a call back ONE time out of those 2 months! I called in the morning let the receptionist know that I wasnt receiving any updates on my car and that no one was answering my calls on Wednesday November 8, she then told me she was going to let a manager know because she could see on the notes that Ive been trying to get updates on my car and that I wasnt getting helped. The entire day passed, Thursday, Friday, Saturday and still no call from a manager. Monday they call that my car is ready for pick up the next day. I go pick up my car, they left it with no gas! I asked them if they could put gas in my car because I dropped it off with gas. They took it to a gas station in the corner and only pumped $15 of gas! I go inside my car and its a complete mess! They couldnt even clean up after themselves, they left all their mess in my car, a random soda can, their dirty finger prints all over the roof. Mind you they were working on the sunroof. Why were the seats from the third row completely down with everything that I had in my trunk and my sons car seat loose? I would understand if they needed the middle seats down if they needed space but why were the seats in the third row down? Also maybe a week later I discovered a piece of trash INSIDE my AC, was able to take it out with tweezers, but it was a piece of paper from a straw. To me it looked like they were probably using my car to drive around! Oh also I had a baby camera in there that cost me $200 and when I received my car, the charger was messed up so now my camera doesnt work and I cant see my baby while driving. Im a single mom of 3, the only rentals they had available were trucks so I got a Tacoma and let me tell you we were so squished and uncomfortable for 2 months! I am so upset and will never be bringing my car here ever again!
Nov 23rd, 2023