Chase Bank

Came in this morning 3/27 to deposit cash, and the teller gave so much attitude, I've been here before to make deposits and I thought the attitude was a one time occurrence but no it's literally 5/6 times they'll give you attitude
Mar 23rd, 2024

We arrive at the bank on 8/25/2023 at about 12:15 noontime. It was rather slow and there was no wait in line but the one teller was already assisting a customer. But to my dismay Customer service doesnt exist at this bank. Leo Castro who stated he is the branch manager assisted us today. He looked at us and stated that he will make sure to do his due diligence and check company policy and procedures before he tells us no. Thats the customer service I received off the bat. I brought in a third party check with both payees ready with IDs to sign off on the check and cash it out being that the Payer was Nationwide Insurance, a Chase Bank account holder. Leo refused to offer logical explanations and reasons for denying to cash Nationwides Insurance Check paid to us. It is beyond belief that a national major banking institution can refuse to negotiate a check drawn on one of its own accounts. Leo was condescending and unwilling to engage in adult conversation when we asked reasonable questions to better understand his denial to cash a check drawn from their on account. And mind you this check was from Nationwide Insurance Company. Please tell me Nationwide has enough money to cover their own checks from their bank? Leo your demeanor and service toward us today was deplorable. Shame on you for putting judgement on us and making a call on the service you provided us from your own personal preference and assumptions and not by company policy and procedures. Which I asked for and you refused stating that it was privilege information. You also mocked us when we asked questions regarding banking stating, How would you know, are you in the banking profession?! How does a manager have the audacity to make prejudicial ways in providing reasonable requested service? I feel sorry for the staff who has to work with you on a daily basis. I really despise writing bad reviews but I felt my due diligence to make my service provided by you today known to be rather unworthy of your title.
Sep 2nd, 2023

I like this bank and every employee Ive ever dealt with has been great
Apr 4th, 2023

Amazing customer service, both Leo and Joel branch a manger go above and beyond!I would highly recommend this location for any Chase needs
Oct 24th, 2022

Joel you are the BEST!! Joel was able to calm me down after a looooong frustrating morning of dealing with Wells Fargo's 3 incompetent telephone operators and one branch teller and manager. So happy to be leaving Wells Fargo and joining Chase, a bank with super friendly, competent and knowledgeable staff!  I truly appreciate all Joel's help and he did it all with a smile : ) !!
Sep 18th, 2022