Burberry Outlet

I went inside this Burberry store for the first time yesterday, because I had been saving to buy me something for my birthday. That was the worst shopping experience that Id ever had. Not only did they not have any thing I wanted in my size, but this Asian lady followed me around the store and ignored me when I asked her questions about the items I was interested in.
Mar 20th, 2024

No return policy, no one tells you about, you have to inspect the store to find a sign that will say no return accepted, wont even exchange it for credit store Awful, just left me with bad experience
Jan 13th, 2024

Loved it...!!!
Jan 9th, 2024

STAY AWAY. You are paying for a luxury brand and waiting an hour in line to get to the store, but not receiving professional service at this store. This review is specifically for Manuel Sencion and his supervisor. We purchased 2 bags from Manuel Sencion, and at the checkout, we asked about the return policy. He responded, 'You have 14 days for that.' We returned to the store 3 days later to return one of the bags, and he said they only accept exchanges. When we told him that is not what he told us when we asked about the return policy, he started to be rude to us, without even apologizing for his mistake. His supervisor came in, being unprofessional and rude, basically contradicting what we were told when we purchased the bags. They neither took ownership for their mistake and incorrect information they provided, nor did they apologize or take any action to rectify it. It seems their only concern was to sell the bags and earn a commission. It is unfortunate to have people like them representing Burberry. It is not what it used to be. I will never go back to that place. Such a dishonest and irresponsible sales team at this location.
Apr 9th, 2024

I went to the Burberry outlet store in Livermore to purchase a Mens Bumbag. As soon as purchase was processed, a Manager came out stating that the bag I bought was not supposed to be 25% off. The sales associate had made a mistake and if she (The Manager) would have let it go through, it would cost him his job. That was the most unprofessional behaviour I had ever encountered in a long time. She should not have embarrassed the sales associate as well as myself with that rude and condescending comment. The associate - Ramin - truly deserves a better job than working for that company. He was going to lose his job for a $100 discrepancy. The sign clearly stated the bag was 25% off. There was nobody else at the store - their sales were clearly suffering and yet, they did this! Very unbecoming for a high end store. So very sad
Feb 29th, 2024