Bio-One of Long Beach

$12 to fax 11 pages. Insane for a simple service. Returning Amazon packages is nice though.
Jan 3rd, 2023

I can't believe the negative comments. This store provides the expected jobs with helpful, pleasant employees. What else could you ask for?
Aug 29th, 2022

$5 to print a shipping label... Don't waste your time. There are plenty of UPS stores nearby. $.50 at the next one I tried.
Jul 13th, 2022

This store seems to have constant turnover of inexperienced or poorly trained employees. The wait times can be extensive, and there are frequently too few staff for the volume of customers. It used to be more consistent, but a recent experience caused me extra trips, time and trouble due to their errors with Amazon returns. I had four orders to return. I was told I would have to pay for a large box ($10+) for chair cushions. I do t understand why Amazin says you can return items without packaging, only to be gouged by UPS. I took the items back home to find a suitable box. The young man (new to me) who processed my returns screwed up every one of the. He printed a return label for the cushions, which triggered the return process with Amazon and I received an email telling me that the refund was pending their receipt of the cushions, which I had brought home. I took them back in my own box and explained what had happened, and instead of trying to correct their mistake, they told me I had to contact Amazon and request a new label. But wait, theres more: I had ordered four pairs of socks that were shipped in three different packages. All were too large, so I printed the three return codes and put all in one bag. I told the young man that there were three different orders in that bag, which he acknowledged. But I later received an email telling me that only one pair was refunded. He had failed to print labels for the other two orders, instead combining all four pair under one label. Again, refusal by the UPS store to remedy the situation. Had to call again and spend another 20 minutes explaining the errors to start a refund. Overall, I find UPS stores bad places if you want good or even satisfactory service. One UPS store in Seal Beach charged me a dollar for a piece of tape! The UPS store nearest to my home is run by two rude women who ignore people if they are having a break, although sitting in plain view. Where to go for competency?
Aug 26th, 2022

Avoid this place at all cost, they steal your packages if you drop them off to the wrong set of employees. I have been coming to this place for last couple of years, as I'm all in for supporting local businesses. There are two set of employees working here. Even based on negative reviews it's evident that some customer met the wrong ones' and positive reviewers interacted with the good employees. I had been lucky to interact with the good ones' (Marry) all these years until I dropped of my $1000 value package with manager Adrian and few teenagers. I was even nice enough to leave few bucks as tips since those kids helped me to pack the shipment. After waiting for two days, and seeing that tracking info never updated. That's when I realized that I need to call them. After calling several times they were 'unable' to locate and can't confirm if the package was picked up or not. According to Adrian store is not accountable of lost package because I just did a UPS drop off and he can't confirm if it got picked up. I was told I'll be called and informed once they locate but never heard back. I had to go through weeks to tyranny to sort this out with the UPS customer service and they confirmed that the package was lost.
Jul 14th, 2022