3D Green Plumbing

After PG&E came out and determined there was a recall on my hot water heater, 3D plumbing came to the rescue. The woman in the office was very kind and efficient. They made time the same day to take care of the service call. I would definitely call them in the future if I had any issues.
Jan 21st, 2024

There was a recall on a part to my hot water heater, and 3D plumbing came to our rescue. They were super prompt, friendly, and ordered the needed part. Able installed the part in a very timely matter. Danielle in the office was very kind and helpful. Thank you all for helping us get hot water again!
Dec 24th, 2023

Im very sorry to say its very bad experience from them I get my work done with no bill paid and dont know how I trust these work
Sep 22nd, 2023

Sep 8th, 2020

I have been trying to get a water heater burner replaced for over 3 months. Working with the manufacturer, they kept giving me companies that did not service my area, took a message and never called back, wanted to charge me destination fees, or flat out did not have the parts, and did not sound like they wanted the job. Since I was able to re-light my burner when it went out I was more patient, but I knew it was on borrowed time. After calling companies, sporadically over a 3 month period, my burner went out again and wouldn't light. So, I called back another one of the companies that previously didn't have time and they referred me to 3D Green Plumbing for the warranty work. They told me, the company always has the parts available. Bear in mind, there are a lot of recalls for this area. My whole subdivision got this defective water heater. I was able to get an appointment. Yes, it took a bit of back and forth, but also understanding of their busy schedule, but they were very courteous and polite and they understood my frustration. When the tech came over, they could not have been more polite. I was not home, so I remotely opened the garage for them to do their work, and my wife came home soon thereafter. She said they were extremely professional and polite. They also were kind enough to bring in a heavy package (a dresser) into the garage for her. Even with that, they had the control module and burner replaced within 30 minutes. I know the scheduling and response can be better, but overall, they are very courteous, professional and experienced. I will definitely use this company again. Service: Water heater repair
Aug 30th, 2020