FedEx Office Print & Ship Center

Been coming here for 5 years and using everything from shipping to print and marketing service. FedEx is a breeze, and a breath of fresh air compared to the Post Office or even Staples. I have dealt with Scott, Maria, and Liz. They were all great to deal with and a fantastic help.
Nov 29th, 2023

Great service. Bob was very helpful. Thanks.
Sep 9th, 2023

I don't know which location or distribution center he is from but I wanted to thank Mike Kelly for his customer service. This delivery driver went so above and beyond to delivery my lost package. He was off work the day it was delivered to the wrong location and when he returned to work for his usual route he found my package and delivered it to me!!! I can't thank him enough! What an awesome guy!!! Thank you Mike Kelly!!!
Feb 28th, 2023

I was trying to return a pair of boots in the original box as directed by Famous Footwear who directed me to take that box to Fed Ex with the shipping label and the employee refused to do so. ( I sent photo of that original box to Famous Footwear showing the condition to make sure it was ok to use and they confirmed it was. However, FED EX EMPLOYEE forced us to buy a box for $10.76. I immediately contacted Famous Footwear from outside the Fed Ex Store and the manager Wendell told me that Fed Ex should have just taped the box to seal it closed, put label on it and shipped it. He advised me to call Fed Ex to file a complaint which I did. My case number is 0103804925. After doing that, I went home and I contacted the store again, to tell Tony the Asst Manager that I didn't appreciate being charged for the box and that I had filed a formal complaint on him for putting me through this and charging me that box. Guess what he did next!?! He put me on hold, came back on the phone 5 mins later to tell me he had pulled my SHOE BOX out of the Fed Ex box and said that he was now refusing to ship my box because I no longer wanted to pay for the box. That is not what I said. He said he would ship my Shoe Box, and it would most likely never arrive in Tennesse and I would probably not get my refund from the shoe company. I got really mad and told him to stop with his threats! I reminded him that I NEVER said to Unseal the box # Tracking No 392924426653 and remove my original box. He continued with his threats I told him that I was now documenting that he was NOT shipping my box even though my credit card had been charged for a FED EX BOX and he was fully responsible for making sure those boots arrived back in Tennessee to Famous Footwear in a FED EX BOX. I then called Famous Footwear and gave them the case number I received from Fed Ex employee staff named Julian with my formal complaint that my package was NOW removed from original sealed Fed Ex box and told the Shoe Manager that the Fed Ex manager said it would be shipped in the original container with no guarantees it would make it. THAT IS ABSOLUTELY UNACCEPTABLE!! I am expecting that package to be responsibly shipped back to Tennessee in the box I paid for which I was not required to buy. I paid for that service and to have your staff now changed their minds, and refuse to ship it in the box i paid for is 100% UNPROFESSIONAL. If I do not receive my refund, I will dispute everything with my credit card company as I have a tracking receipt from Fed Ex and you will be responsible for the missing refund if those Boots do not make it back in a reasonable timeframe. I will NEVER do business with Fed Ex again and I expect FED EX to do the right thing, apologize to me, refund me the cost of the $10.76 cost of that box and do your job as paid by Famous Footwear to do and return those boots. Shame on this store!! What an absolute disgrace of customer service. They should have just accepted my box as directed, and move on. They have flipped flopped on these decisions and I will not stand for it. I don't appreciate the Asst Manager TONY screaming over my voice, after I had repeatedly told him to put that box back into the box. All he kept saying was come back to the store, and I will refund your creditcard and your box will be shipped in the original shoe box with the likely outcome of not arriving in Tennesee.  WHO SAYS THAT TO A CUSTOMER!?!?  You are paid by Famous Footwear to ship that box. You are not paid to make threats to customers of Famous Footwear that we won't get refunds. Shame on Fed Ex Store located at 1000 Bristol Street, in Newport Beach 92660 for not valuing me as a customer. SHAME ON YOU!
Jan 2nd, 2023

Keep things simple with this office. Not staffed or equipped to allow me to pickup a package for my wife during surgery- even after she called ahead to determine process. Sending back to retailer to have them resend directly to our place in Newport. Rosa will tell you to have a nice day after not solving your pickup needs.
Dec 27th, 2022