LOFT

Just left this Loft in Victoria Gardens. So disappointed in the customer service, lack of. No greeting, sharing of sale event or helping me set up a dressing room. No checking of sizes, etc. At least 3 people working and no acknowledgment at all during the 30 min I was in the store. Clothes were also wrinkled, not steamed. No wonder Loft is losing customers and closing its stores.
Feb 17th, 2024

Jan 27th, 2024

Nov 2nd, 2023

Oct 31st, 2023

I stopped in today to make an exchange on a gift I received for Christmas that was too big. I was followed around the store by an employee who wanted to hold my bag upfront more than she was concerned with helping me find my size in something that actually fit me... I ended up finding a few extra pieces I added to my exchange. Once I got up to the register it was the same employee who followed me around, once again started giving me a hard time at the register. I gave her the phone number of the gift giver she rolled her eyes and loudly said there's no purchase under that number so I called my clientswho gifted me the item she gave me her email address then the purchase history was found, even then this lady was condescending to me. Customer service is everything
Dec 25th, 2022