Tri Counties Bank

Janelle is wonderful. I would not recommend this institution as a whole. Their practices are a bit archaic and the day to day customer service is lacking. They have had a high turnover and the staff is not in touch with the clientele on a personal level. Why choose a small Bank if you do not receive personalized service?? I have been with TCBK for over 15 years and I am now searching for a replacement.
Dec 2nd, 2023

Jun 2nd, 2023

Great service and the staff is amazing Ive been with them a long time. Never had to wait for them. They know me by my name. How great is that for a bank!
Feb 6th, 2023

Many thanks to Sheryl for helping me with a service charge due to a returned check (due to my part time gig making a mistake by issuing reimbursement checks and then canceling said checks). I used mobile deposit for the check (a small small amount) but was issued a replacement check by Tri Counties via mail at a $10 charge (even though I still had the original check). After not being given too much warmth and kindness over at Natomas (granted, it was 9am on a Monday) when inquiring about how to reverse said charge, they noted that I had to call my "home" bank to see if they'd reverse the fee at their discretion (weird policy, right? Isn't money in the cloud...why I got a "home" bank haha). Anyways, after calling the wrong Tri Counties in Roseville (who also was really kind) they transferred me to Sheryl who took care of things and didn't make me feel like some crook trying to pass a bad check. This branch and Folsom (still number 1) are my favorites, no question. Once again, give Sheryl my props...she kept me from transferring my money elsewhere after the kinda coldness I got from Natomas which was shocking given I've had pretty good experiences with them in the past. In today's world with all that's going on, last thing someone needs is to be made to feel like a crook (even if that wasn't the intent). All is well!!!
Apr 11th, 2021

First off, amazing redesign, the building looks professional and gorgeous! Second: the staff. Janelle worked with me and gave me the best advice and was the nicest person when I first opened my savings account. Louis & Matt go above and beyond for me and are some of the most polite and engaging staff I've ever met. Been banking here for over 10 years, and I stay for the Employees 100%. Tri Counties always has my back every time I've ever encountered an issue :)
Nov 29th, 2020