Kimpton Sawyer Hotel

Great service! Good location! Pet-friendly!
Apr 9th, 2024

I have stayed at a dozen Kimpton hotels in the US and I have to say after they became part of IHG the service and quality has gone down. LOCATION - Great, across from Golden 1 Dome, next to shops and restaurants. ROOM - OK, nothing special. The bathroom doesn't have a door, only a sliding barn type door that never closed fully. The light in the bathroom was strange and kept turning off while you were in the middle of showering. CHECK IN - Very slow, and also why is it at 4pm? Most hotels have 3pm check in. We got there just before 4pm and they were overwhelmed because the Kings were playing and there were a lot of people in the lobby. The reception person wanted to give us another room with worse view, that was different than what I had booked and prepaid. CLEANLINESS - Not so much, the hotel felt already a bit worn. POOL - We sat by the pool for an hour; the area was dirty and there were random items around while only a few people were enjoying the area. We had to go an a hunt for towels; nobody was there to help. PARKING - 1 star. The website said Self-Park was available for $25, however, when we got to the hotel, we were told that the only option was Valet for $40. It was annoying to be given different info especially because I don't like to have young guys park my new car; there is the tip on top of that. The hotel tried to blame the city saying that 'When the Kings play, the city uses the parking under Kimpton hotel so there are no spaces".
Apr 7th, 2024

Went for dinner only at the hotel restaurant. The parking garage was closed so the valet gave us a discount. The lobby area was nicely set up. Ribeye was good but not as great as expected. Not too much flavor.
Apr 6th, 2024

In the heart of Downtown, beautiful property, staff is top notch. Rooms are comfortable. Pool is lovely and the Sawyer is dope
Apr 5th, 2024

Apr 4th, 2024