Embassy Suites by Hilton Sacramento Riverfront Promenade

Apr 6th, 2024

Great happy hour all you can drink! Rooms are clean and spacious
Apr 3rd, 2024

Attended the hotel for a conference and they provided me a wonderful space with sink and fridge as a lactation room even as a last minute request when the hotel was fully booked. Front desk staff and catering staff were great, very appreciated.
Apr 1st, 2024

Great Time
Mar 29th, 2024

Check In Process: I digitally checked in about 20 hours before our stay. I was able to select a room. Check in time is 4PM.... as of 430PM no digital key yet. My room was not ready. The main reason why I do digital checkin and room selection is to avoid the crowds at Reception. This did not happen. I am not pleased with this. How can housekeeping not get the room I selected ready by 4 PM, but able to get another room on the same floor that was not available yesterday when I was selecting rooms. Lobby/Common Area - well kept and clean. Plenty of seating. Lobby men's room has 2 +1 handicap stalls. 3 urinals. 3 sinks. Really large and clean. Well stocked. The first stall (closest to urinals) has a misaligned lock... the door needed to be lifted up in order to engage the lock. Restrooms are located behind and to the left of the interior stair case. Outside perimeter - busy downtown hotel. A bit messy. Staff Front Desk Staff - 4PM is Check in, there was only 1 FDA on duty and a line that almost reached the front doors. The check inin process once I got to the front was quick....thank goodness a second FDA showed up after 430. I requested late check out and was told I can check out at 12 instead of 11AM. Housekeeping Staff - sofa bed and extra blanket was dirty. The floor under the dresser needed to be swept (see photo). Food Staff - Javier at the omelet station is amazing...friendly and really quick. He really made the morning better. Actually the entire breakfast staff were friendly and greeted everyone. Tables were cleared and cleaned quickly allowing quick turnover. Valet Parking- I was suppose to get a permit from the valet so I can get valet parking later.... after 15 minutes of waiting... I gave up... hope there is space available tonight... otherwise I will find a nearby lot. I ended up parking less than a block away. Security makes regular patrols of the hallways. Really nice guy...very attentive. Room 219 selected, but given 212 since 219 was not read at 4PM. Sofa bed had a hair and crumbs on the mattress cover (see photos). The extra blanket was not clean and also contained a hair (see photo). There is a light switch my the door in the bedroom that is used to turn on the power outlets under the vanity mirror. The 2 USB ports in the nightstand closest to the windows are out... not charging. What I liked about getting a room on the 2nd floor is that outside of your room there are comfy chairs and couches to sit on. There is also a set of lobby stairs that goes up so you can avoid the elevators. Food - really enjoyed the omelet bar. Nothing like have a fresh made to order omelet without me breaking eggs. Note you can get a biscuit and gravy at the omelet station... the gravy is not country style so no sausage, but very creamy.... just lacking seasoning The complimentary breakfast hot bar includes scrambled eggs, bacon, sausage links, French toastandwaffles. There is coffee counter that sells Starbucks Gym/Pool- the pool was closed when I checked, but the hot tub was functional. You need to enter the pool area in order to get into the fitness center. Both required a key enter. The small and narrow fitness center included 2 treadmills, 2 elliptical, 1 recumbent bike and stationary bike. There is a bench with a full set of hand weights. There is a water dispenser in there too. Guest Laundry - did not look for one Ice makers/vending- You can pay using NFC from your phone or any credit card that is chipped. Sodas are $3.00... Coke Brands. Guest Elevators - took stairs, but the 3 elevators had windows that looked into center interior courtyard.
Apr 6th, 2024