Chief Auto Glass

Feb 15th, 2024

THE WORST. DO NOT USE THIS BUSINESS. Nick was incredible and responsive when I coordinated with him to get my windshield replaced. Unfortunately, his mobile service did thousands of dollars of damage around the perimeter of my windwhield, including a slice on the interior of my dashboard next to the windshield. When I showed my car to the dealership, they told me that they were going to have to remove the windshield, and sand and repaint the top portion of my car, as well as replace the entire top dashboard since it is one piece. Nick will not return my texts or phone calls and I am now unfortunately having to get legal services involved.
Feb 8th, 2024

Super Quick and efficient service! Was able to schedule next day service for a great price and they came to my Apt. Much thanks for Nick and his partner for helping me out! :) Would absolutely recommend. Service: Auto windshield repair
Aug 29th, 2023

Chief Auto Glass really came through for me. I called them at 9am and by 11:15am they had come to my house and replaced my windshield at a very reasonable cost. They even cleaned up all of they glass. They are experts and very friendly and easy to work with. 10/10! Service: Auto rear window replacement
May 29th, 2023

28M, Retail worker Synapsis: They left my car with no windshield, hood popped open, wipers and tools in the street so they could go back to get the right glass. They should have called so I could stand out their with my car. They installed the wrong glass anyway, and I only noticed because the mirror housing wasnt attached properly (rain sensor and safety sensors wouldnt have worked). They rattled off lie after lie as to why everything was fine which told me they messed up and tried to cover it up. They put on the old glass and put up a stink about putting my wipers, hood cover and other bits back on. Idk about their technical skill because I never got that far, but as customer service and honesty goes, theyre garbage. Im just going to write the series of events or else this post would be too long. -Quoted $300 a few weeks prior than quoted $350 when I called again but they did honor the original $300. -The guy got started on my windshield and was nice enough to ask me about my front facing camera to make sure it was ok the way he set it. I didnt think about it before so Im glad he check in. -I came out about 30min later he was nowhere to be found. Widows were down, no windshild, tools and wipers on the ground, car hood popped open. He had gone back to get the correct glass, which is fine, I would have understood and just chilled by my car. Poor judgment to leave my car completely open to theft. I told him it wasnt cool to leave my car like that and that he should have called me saying he needed to get the correct glass. I would have left a 3.5 star for that. -about 15 min later he called saying he was done. I paid and he drove off. I noticed that the housing to the rear view mirror wasnt on properly and tried to fix it. After some playing around I realized that the mirror was 1in too low from the over head light housing that the mirror connects to. I called the dude back and we sat in the car playing with it. This is where the lying comes in. -First it was theres a piece missing -Then it was, this is how it was - Then it was this is how its going to be we cant adjust where the mirror sits (You have to take the mirror off to put the glass in.) -After going back and forth and calling his boss, I made up my mind that it was the wrong windshield or else the mirror housing would sit right on the ceiling (it was completely loose and rattling around) -When I asked for a solution I was told that theyd get an OEM glass in a week for $1200 (which is Screw you pricing) or they take the windshield and put the old one back. I argued about that for a minute but decided to take the old windshield back. Here is another flood of lies. -First it was ok well take our glass back but I already threw yours out. I could see my car wash sticker in the truck and VW in the corner, it was mine glass. -By this Time I was on the phone with a new place and they asked for the new glass part number and the chief auto guy wouldnt say a word or tell me the part number cuz he new it was the wrong windshield. The new glass guy on the phone couldnt believe what was going on and how ridiculous it was. -I got Chief auto to put the old s back in but I had to ask him to put ALL my stuff back together, the wipers, the hood housing, the rain gutters cuz he was going to leave my car in pieces. He put up a stink and started mouthing off about the situation. Im shocked and insulted that they couldnt just own up that they got the wrong glass. We all make mistakes it would have been annoying but WAY better than this situation. Idk about their technical skill because I never got that far, but as customer service and honesty goes, theyre garbage. Service: Auto windshield replacement
Aug 11th, 2023