Best Western Plus Hacienda Hotel Old Town

Marcio Bahia _{on Google}

Apr 7th, 2024

5 days without internet!!!!!! This is like five days without electricity or water :-(

Eduardo Bezerra _{on Google}

Apr 4th, 2024

Good hotel but too expensive for what it has to offer. You can find better hotels near the beach with better infrastructure at more affordable prices. By the way, I'm already here for 3 nights and so far there is no internet/wifi available

Kenneth David Jackson _{on Google}

Apr 3rd, 2024

No wi-fi or tv during my stay

Francine Hernandez _{on Google}

Apr 3rd, 2024

DO NOT STAY AT THIS HOTEL IS IN POOR CONDITION! Their rooms are over priced. The rooms have black bugs, the bathroom has BLACK mold along the shower walls, corners and the bathroom sink. Toilet seat was broken, light fixtures hanging from the ceiling & the bath mat was dirty! The rooms has a moisture mildew smell. Carpet & tile floors are filthy. Management refuses to acknowledge the poor conditions of the hotel despite providing picture proof. She refuses to contact me or refund our money. The Best Western corporation & customer service Center are no help. I was told there is nothing they can do if the hotel manager will not contact the customer or refund the money. They also will not escalate this complaint to upper management. I will take this to small claims court!!
Rooms: Rooms are old, stink, filthy with black mold!! DO NOT STAY HERE YOU WILL WASTE YOUR MONEY AND TIME.