Hard Rock Hotel San Diego

Here for business and the hotel was convenient and walking distance from the event. I'm from the Midwest and the rooms weren't what I expected given the cost!
Apr 11th, 2024

Apr 11th, 2024

I stayed here a few days ago. This hotel is located at a very convenient place. I can say rooms are clean, although a bit outdated. Hallways were filled with trays outside out rooms for hours and that gives a really bad image.
Apr 10th, 2024

Apr 8th, 2024

I am writing to express my dissatisfaction with the service I received during the Season Opening Pool Party on 04/06/2024. Despite purchasing my ticket online for $26, my entrance experience was both frustrating and disheartening. Upon arrival, I encountered an issue with the queue management. Although I was initially at the front of the line, I was overlooked and subsequently told to rejoin the end of the line by a security staff member. Despite my attempts to clarify the situation, I was met with dismissiveness and ultimately told by another security member that they did not appreciate my "energy" and seemed uninterested in resolving the misunderstanding. I sought assistance from the director of security and the event organizer, both of whom were unhelpful and dismissive to get my refund. Although I was eventually allowed entry, the experience left me feeling undervalued and disrespected. Given the circumstances, I believe a refund is warranted, as the initial part of the service (entry to the event) was not provided as expected. This experience has unfortunately tainted my perception of the Hard Rock Hotel's commitment to guest satisfaction. I hope that bringing this to your attention will prompt a review of your event management and security protocols to prevent similar incidents in the future. I look forward to your response.
Apr 6th, 2024