Chamber of Commerce

      The Lock People | MasterLocks.com

      ( 15 Reviews )

      The Lock People | MasterLocks.com
      • 7365 Mission Gorge Rd Suite F
        San Diego, CA 92120
      •   800-778-2217
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      Hours

      Friday:
      6:30 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      6:30 AM - 4:00 PM
      Tuesday:
      6:30 AM - 4:00 PM
      Wednesday:
      6:30 AM - 4:00 PM
      Thursday:
      6:30 AM - 4:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.5 - (15 reviews)
      9
      0
      0
      2
      4
      Read Our 15 Reviews

      Chamber Rating

      3.5 - (15 reviews)
      9
      0
      0
      2
      4
      › ‹
      • Brianna Cutler

        Have not received anything! I ordered over $625 from here between two orders. One in august of 2023 and one in Jan of 2024. It is currently mid march of 2024. I do not have my locks. I have not received any emails besides the initial "Thank you for your purchase". Each time I call they say it will be shipped in about a month (from the date of calling) which is never true. No communication and bad customer service. I've never left a bad review so I hate to post this but this is so disappointing for such a big company to be this far behind on orders and not communicate that/compensate for it.
        Mar 5th, 2024

      • Kevin Conner

        VERY frustrating customer service. Despite contacting them via email and phone calls over 6 times since 9 October 2023, I have yet to receive any feedback regarding my order. It is weeks overdue. I understand that things happen, but non-responsiveness in a business is quite poor.
        Oct 30th, 2023

      • brock mcilvain

        Horrible communication and promised timeline incorrect.
        Apr 14th, 2023

      • Siamac Sani

        Nicest and most friendly people. Tony the owner, is an amazing guy and treats his employees and customers very well. A+ customer service.
        Feb 2nd, 2021

      • Jennifer Johnson

        Courtney was absolutely amazing!! Her customer service was exceptional!
        Jan 31st, 2021

      Read Our 15 Reviews

      About
      The Lock People | MasterLocks.com

      The Lock People | MasterLocks.com is located at 7365 Mission Gorge Rd Suite F in San Diego, California 92120. The Lock People | MasterLocks.com can be contacted via phone at 800-778-2217 for pricing, hours and directions.

      Contact Info

      •   800-778-2217

      Questions & Answers

      Q What is the phone number for The Lock People | MasterLocks.com?

      A The phone number for The Lock People | MasterLocks.com is: 800-778-2217.

      Q Where is The Lock People | MasterLocks.com located?

      A The Lock People | MasterLocks.com is located at 7365 Mission Gorge Rd Suite F, San Diego, CA 92120

      Q What is the internet address for The Lock People | MasterLocks.com?

      A The website (URL) for The Lock People | MasterLocks.com is: http://www.masterlocks.com/

      Q How big is The Lock People | MasterLocks.com?

      A The Lock People | MasterLocks.com employs approximately 20+ people.

      Q What days are The Lock People | MasterLocks.com open?

      A The Lock People | MasterLocks.com is open:
      Friday: 6:30 AM - 4:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 6:30 AM - 4:00 PM
      Tuesday: 6:30 AM - 4:00 PM
      Wednesday: 6:30 AM - 4:00 PM
      Thursday: 6:30 AM - 4:00 PM

      Q How is The Lock People | MasterLocks.com rated?

      A The Lock People | MasterLocks.com has a 3.5 Star Rating from 15 reviewers.

      Hours

      Friday:
      6:30 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      6:30 AM - 4:00 PM
      Tuesday:
      6:30 AM - 4:00 PM
      Wednesday:
      6:30 AM - 4:00 PM
      Thursday:
      6:30 AM - 4:00 PM

      Related Categories

      Ratings and Reviews
      The Lock People | MasterLocks.com

      Overall Rating

      Overall Rating
      ( 15 Reviews )
      9
      0
      0
      2
      4
      Write a Review

      Brianna Cutler on Google

      image Have not received anything! I ordered over $625 from here between two orders. One in august of 2023 and one in Jan of 2024. It is currently mid march of 2024. I do not have my locks. I have not received any emails besides the initial "Thank you for your purchase". Each time I call they say it will be shipped in about a month (from the date of calling) which is never true. No communication and bad customer service. I've never left a bad review so I hate to post this but this is so disappointing for such a big company to be this far behind on orders and not communicate that/compensate for it.

      Business Response on Google Mar 12th, 2024
      Hi Brianna, We are sorry to hear about your experience and would like to make this right. Currently, we are unable to find an order linked to your name. If you could send us a message directly on Google Business with your order number or call us at 1.800.778.2217 - we would be happy to check in on the status of your order and credit you for the inconvenience. Again we apologize and can assure you we are doing our best to solve internal delays and improve communication!

      Kevin Conner on Google

      image VERY frustrating customer service. Despite contacting them via email and phone calls over 6 times since 9 October 2023, I have yet to receive any feedback regarding my order. It is weeks overdue. I understand that things happen, but non-responsiveness in a business is quite poor.

      Business Response on Google Oct 29th, 2023
      Hello,We are sorry to hear you had a poor experience and apologize for the lack of communication with your order. We have gone ahead and credited you the entire order and you should see that post to your credit card in 1-2 days. Your locks will be shipping out the first week of November. We appreciate your business and let us know if you have any additional questions or concerns!

      brock mcilvain on Google

      image Horrible communication and promised timeline incorrect.

      Siamac Sani on Google

      image Nicest and most friendly people. Tony the owner, is an amazing guy and treats his employees and customers very well. A+ customer service.

      Jennifer Johnson on Google

      image Courtney was absolutely amazing!! Her customer service was exceptional!

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 15 Reviews )
      9
      0
      0
      2
      4

      Write a Review

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