Matsuyama Shabu House

okay food, but terrible service. We had a reservation but were seated 20 minutes late. the service was frustratingly slow, and it was incredibly hard to attract the waiters attention (despite being sitted at the bar, so they really could not miss us). Its not really an all you can eat, but rather a how slow can they possibly serve you so you eat as little as possible in the 90 minutes you are seated. I guess the service is severely understaffed, but a little bit more friendliness would have helped compensate for the wait. Also, the atmosphere is fairly basic, especially given the price of the menu. We wont come back.
May 3rd, 2024

Delicious, wonderful all you can eat beef n lamb cooked in spicy broth. What more can you want? Jimmy is the man! 5/5 service. Really a wonderful place.
Apr 9th, 2024

Fantastic for the price. Also did I mention, Jimmy is the man? By far some of the best customer service I have ever had.
Apr 8th, 2024

Apr 2nd, 2024

Although Matsuyama Shabu House had excellent food and a welcoming atmosphere, my overall experience was not good due to significant wait times. Even though we chose an all-you-can-eat meal, we had to wait for another set for a frustrating 20 minutes just to get the attention to order. Moreover, it took an additional 30 minutes to receive the food after we ordered it. The lack of prompt service left me disappointed and disheartened, especially for those who enjoy the dining experience. We also noticed that the amount and quality of the food on the serving plate were not up to the standard menu. We were surprised by the services, and the quantity and quality of the services were not satisfactory. They were unable to serve us according to our demands, and we had to leave as the waiting time for the food was too long. In the 90 minutes time frame, we got the first set and second set and the other of third set took total of 40 minutes which we can't wait any longer. Despite the enjoyable food and ambiance, Matsuyama Shabu House failed to provide a seamless and timely dining experience. I am unsure if this is due to a lack of staff on the floor or in the kitchen.
Mar 25th, 2024