Capitol Kia Parts Center

Mark Scofield _{on Google}

Jul 27th, 2021

While I appreciate the friendly and professional demeanor of my service rep, I feel somewhat snookered. I went in for a replacement key fob and expected it to be expensive. No problem. However, while I waited, I was cross-saled on a brake job. I appreciated the heads up about the wear on my brakes and the need for a 60k mile flush of my brake system. I 'assumed' the brake job meant all four brakes. The $550. job seemed expensive but I realized I was at the dealer and the price was bound to be high. Then I got the receipt and was taken aback that the high cost was for the rear brakes only. Yikes! My thought to myself at the time was, "Yep. You got me". Every time I swear to keep my eyes open, a dealer is there to remind me to be sure to shop around. I'm not happy. And thanks for the reminder.