Franco Uomo

I'm sorry to hear you had an unpleasant experience while visiting our boutique here on Santana Row. We take customer satisfaction very seriously. We understand you are dissatisfied with the $250 consultation fee which is listed on our website under services and fees. We are sorry you could not find it on our website however, that does not mean we are lying. You should have also received an email when booking noting of the consultation fee. While consultations are optional, many clients choose to take advantage of this service and use our expertise. From our understanding, you, your fiancé (Dare), and the parents were treated with the utmost respect during your visit. We explained our process and what we provide. Dare is quite a tall gentleman and we explained that we would recommend either a custom suit. We do not want anyone to feel pressured and simply show the options we provide.We deeply regret that you are unhappy with your experience and apologize for any inconvenience that we may have caused. We will do everything possible to rectify this situation and ensure you have a positive experience with us in the future. It is important to us that we ensure customer satisfaction, particularly during this (sometimes stressful) time of planning a wedding. Our goal for everyone who enters our boutique is to leave with pleasant memories.We wish you the best in your wedding planning and congratulate you on this exciting time in your life. Thank you for your feedback.

I'm sorry to hear you had an unpleasant experience while visiting our boutique here on Santana Row. We take customer satisfaction very seriously.We understand you are dissatisfied with the $250 consultation fee which is listed on our website under services and fees. You should have also received an email when booking noting of the consultation fee. While consultations are optional, many clients choose to take advantage of this service and use our expertise. From our understanding, your were treated with the utmost respect during your visit. We explained our process and what we provide. We also see you were not charged for any services that you did not receive.It is important to us that we ensure customer satisfaction, particularly during this (sometimes stressful) time of planning a wedding. Our goal for everyone who enters our boutique is to leave with pleasant memories.We deeply regret that you are unhappy with your experience and apologize for any inconvenience that we may have caused. We will do everything possible to rectify this situation and ensure you have a positive experience with us in the future.We wish you the best in your wedding planning and congratulate you on this exciting time in your life. Thank you for your feedback.